Customer Support Agent - French/English Speaking
Category:Customer Service jobs, Casino / iGaming / Sports Betting Jobs, Multilingual Jobs
City:Limassol
Out2Bet
Casino / Hospitality
About us:
Out2Bet is an established operator in the Igaming industry. We offer a wide range of casino games, including slots, table games, and live dealer games. We're dedicated to providing our players with an exceptional gaming experience through innovative technology, a diverse selection of games, and impeccable customer service.
For this reason, we are looking for passionate and ambitious French-speaking and English-speaking Customer Support Agents to join our International team.
Experience:
- Handle internal and external written and verbal communication, in French/English
- Work within a small, highly efficient team to ensure that our customers get the best
- customer experience possible.
- Provide Chat support
- Helping our customers by assisting their questions and promote our extra services and promotions
- Be an ambassador of our brands
- Drive brand loyalty through a personalized customer experience.
- Efficiently resolve customer queries in a timely manner.
- Escalate issues to internal teams respecting the known and agreed on SLA's
- Improve our Customer Support department by sharing and gaining knowledge,
- Be that innovative person and leader to improve the bottom line of the company.
- Participate with the team projects
- Drive business success and act as the voice of customers by providing feedback and innovative ideas.
How will you be measured?
- Customer satisfaction scores via surveys
- Contact quality (demonstrating empathy, reaching resolution, strong communication)
- Contact volumes
- Product knowledge
- Team contribution and extra tasks
Profile:
- An interest in learning more about the online gambling industry
- Impeccable writing and verbal skills in French/English
- You know the value of being an excellent team player
- You are a great multitasker
- You’re responsible and reliable
- Ideally at least 1 year experience in a Customer Service environment
- Can work well in a fast-paced environment
- Willingness to learn and ambition to become a next leader in our company
- Computer and mobile savvy
- Extra language is an advantage
What We Offer:
- Competitive salary based on experience and qualifications
- Voucher on your birthday
- Brand new offices
- Private parking
- Company events and social gatherings
- Casual dress code
- Paid customer support training program
- Office lunch on Fridays and daily nibbles such as fresh fruit, cool drinks, coffee and tea