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Customer Support Agent - French/English Speaking

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Type: Full time

About us:

Out2Bet is an established operator in the Igaming industry. We offer a wide range of casino games, including slots, table games, and live dealer games. We're dedicated to providing our players with an exceptional gaming experience through innovative technology, a diverse selection of games, and impeccable customer service.

For this reason, we are looking for passionate and ambitious French-speaking and English-speaking Customer Support Agents to join our International team.


  • Handle internal and external written and verbal communication, in French/English
  • Work within a small, highly efficient team to ensure that our customers get the best
  • customer experience possible.
  • Provide Chat support
  • Helping our customers by assisting their questions and promote our extra services and promotions
  • Be an ambassador of our brands
  • Drive brand loyalty through a personalized customer experience.
  • Efficiently resolve customer queries in a timely manner.
  • Escalate issues to internal teams respecting the known and agreed on SLA's
  • Improve our Customer Support department by sharing and gaining knowledge,
  • Be that innovative person and leader to improve the bottom line of the company.
  • Participate with the team projects
  • Drive business success and act as the voice of customers by providing feedback and innovative ideas.

How will you be measured?

  • Customer satisfaction scores via surveys
  • Contact quality (demonstrating empathy, reaching resolution, strong communication)
  • Contact volumes
  • Product knowledge
  • Team contribution and extra tasks


  • An interest in learning more about the online gambling industry
  • Impeccable writing and verbal skills in French/English
  • You know the value of being an excellent team player
  • You are a great multitasker
  • You’re responsible and reliable
  • Ideally at least 1 year experience in a Customer Service environment
  • Can work well in a fast-paced environment
  • Willingness to learn and ambition to become a next leader in our company
  • Computer and mobile savvy
  • Extra language is an advantage

What We Offer:

  • Competitive salary based on experience and qualifications
  • Voucher on your birthday
  • Brand new offices
  • Private parking
  • Company events and social gatherings
  • Casual dress code
  • Paid customer support training program
  • Office lunch on Fridays and daily nibbles such as fresh fruit, cool drinks, coffee and tea
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