About us:

Out2Bet is an established operator in the Igaming industry. We offer a wide range of casino games, including slots, table games, and live dealer games. We're dedicated to providing our players with an exceptional gaming experience through innovative technology, a diverse selection of games, and impeccable customer service.

For this reason, we are looking for passionate and ambitious French-speaking and English-speaking Customer Support Agents to join our International team.

Experience:

• Handle internal and external written and verbal communication, in French/English
• Work within a small, highly efficient team to ensure that our customers get the best
• customer experience possible.
• Provide Chat support
• Helping our customers by assisting their questions and promote our extra services and promotions
• Be an ambassador of our brands
• Drive brand loyalty through a personalized customer experience.
• Efficiently resolve customer queries in a timely manner.
• Escalate issues to internal teams respecting the known and agreed on SLA's
• Improve our Customer Support department by sharing and gaining knowledge,
• Be that innovative person and leader to improve the bottom line of the company.
• Participate with the team projects
• Drive business success and act as the voice of customers by providing feedback and innovative ideas.

How will you be measured?

• Customer satisfaction scores via surveys
• Contact quality (demonstrating empathy, reaching resolution, strong communication)
• Contact volumes
• Product knowledge
• Team contribution and extra tasks

Profile:

• An interest in learning more about the online gambling industry
• Impeccable writing and verbal skills in French/English
• You know the value of being an excellent team player
• You are a great multitasker
• You’re responsible and reliable
• Ideally at least 1 year experience in a Customer Service environment
• Can work well in a fast-paced environment
• Willingness to learn and ambition to become a next leader in our company
• Computer and mobile savvy
• Extra language is an advantage

What We Offer:

• Competitive salary based on experience and qualifications
• Voucher on your birthday
• Brand new offices
• Private parking
• Company events and social gatherings
• Casual dress code
• Paid customer support training program
• Office lunch on Fridays and daily nibbles such as fresh fruit, cool drinks, coffee and tea