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Call Monitoring Officer (Arabic)

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Type: Full time

If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. Wise World Analytics Ltd currently has an exciting, full-time career opportunity for Call Monitoring Officer (Arabic), at our headquarters in Limassol.

Main Role:

  • Monitor the effectiveness and quality of the live outgoing calls on a daily basis;Ensuring that the call quality is based on the company’s standards and regulatory requirements;
  • Determine weaknesses in performance and prepare reports;
  • Track and identify key issues and report them with feedback to the department manager;
  • Prepare call monitoring Reports;
  • Any other ad-hoc requested translations.

Candidate Profile:

  • Business fluency in English and native in Arabic language;
  • Proven experience in the FX Industry;
  • Demonstrated work experience in a call monitoring/Compliance role or sales role will be considered as an advantage;
  • Great Communication skills;
  • Attention to detail;
  • Ability to multitask and have deadlines;
  • Efficient Typing Skills;
  • Ability to work from Monday to Friday 10:00 - 19:00.

What we offer:

  • Attractive remuneration package based on experience, skills & performance;
  • Discretionary performance-based bonus scheme according to monthly results;
  • Fully covered Private Medical Insurance;
  • Employee referral bonuses;
  • Anniversary Bonusses;
  • 21 days annual leave;
  • Paid sick leave;
  • Skills Training Budget;
  • Opportunity for career development;
  • Corporate Events;
  • Unlimited snacks, fruits and beverages.

How you can apply:

  • Apply now at and become the next member of our amazing team.
  • Applications will be treated with the strictest confidence; only shortlisted candidates will be contacted.
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