Job Overview

Acumen International is looking for an organised, detail-oriented and tech-savvy HR & Systems Administrator to support internal HR operations and assist with internal software systems.

This role combines system administration, CRM management, process improvement, HR administration and quality assurance.

The ideal candidate is comfortable working with digital tools, enjoys improving processes and can work independently in a dynamic environment.

Key Responsibilities

System Administration & CRM Support

• Assist with the day-to-day administration of Zoho One, including user accounts, access permissions and system settings.
• Support the maintenance and configuration of Zoho CRM and Zoho People.
• Help identify opportunities to improve internal workflows and processes.
• Coordinate with external Zoho developers under the guidance of the main system administrator.
• Follow up on system integrations, customisations and development requests.
• Support the implementation of new software tools, such as Paybix.
• Test new features and system changes, documenting any issues and reporting them to the responsible team member.
• Provide basic troubleshooting and support to internal users.

People Operations - Onboarding & Offboarding

• Coordinate the onboarding of new employees and ensure all required steps are completed.
• Create user accounts and provide appropriate access to internal systems and platforms.
• Prepare training materials and organise internal training sessions on the company's Zoho applications.
• Coordinate employee offboarding, including removing system access, closing accounts and supporting exit procedures.
• Ensure employee records and relevant HR systems are kept accurate and up to date.

Documentation, Testing & Quality Assurance

• Create, maintain and update process guides, user manuals and standard operating procedures.
• Develop and document new workflows and internal processes.
• Test new system features, integrations, automations and process changes to ensure they function correctly.
• Identify, document and report system errors or areas requiring improvement.
• Work with internal teams to implement improvements and ensure processes are followed consistently.

Key Qualifications & Skills

• University degree in Business Administration, Information Systems, Human Resources or a related field.
• Strong confidence in using and learning digital tools and business software. Experience with Zoho One, particularly Zoho CRM and Zoho People, is a strong advantage.
• Understanding of CRM systems, integrations, workflow automation and software configurations is desirable.
• Excellent written English, with the ability to prepare clear instructions, user guides and documentation.
• Strong attention to detail, ability to prioritise multiple tasks and work independently.
• Ability to identify issues, troubleshoot problems and suggest practical improvements.
• Comfortable working in a small, fast-moving team where priorities and business needs may change.