Job Description

Responsible to: Deputy General Manager

Responsible for: Front Desk Supervisor, Receptionist

Front Office Manager - Job Purpose

Directly supervise all front office personnel and ensure the proper completion of all front office duties. Coordinate the activities of the front desk, reservations, guest services and telephone areas. Prepare monthly reports and the budget for the front office department.

Duties and Responsibilities

• Update group information and maintain, monitor and prepare group requirements.
• Relay information to the appropriate personnel.
• Manage and train Front Office staff.
• Ensure the front desk provides a professional and friendly service to guests.
• Deal with guests.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Work to create a pleasant guest experience and encourage return visits.

Requirements

• At least 3 years of experience in a similar position will be considered an advantage.
• A diploma or degree in hospitality or a tourism-related field will be considered an advantage.
• Computer knowledge required: MS Office (Word, Excel, PowerPoint) and Theova PMS is preferable, or another PMS.

How to Apply

Interested applicants must apply online at https://bit.ly/Avlida-Apply-1 or send their CV to [email protected].

Soft Skills

Leadership

Team Management