Job Title: Health Club / Sports Receptionist

Department

Health Club

Reports To

Health Club Supervisor

About the Role

We are looking for a friendly, organized, and customer-focused Health Club / Sports Receptionist to join our team. In this role, you will be responsible for providing exceptional customer service, managing bookings and enquiries, and ensuring the smooth day-to-day operation of the Health Club reception.

Key Responsibilities

• Welcome members and guests in a professional and friendly manner.
• Manage reservations, bookings, cancellations, and customer enquiries.
• Maintain accurate customer records and booking information.
• Promote Health Club facilities, services, and activities.
• Support the organization and coordination of sports and social activities.
• Handle cash transactions and ensure accurate balancing of daily receipts.
• Monitor and maintain the cleanliness and presentation of the reception area and changing facilities.
• Report maintenance issues, safety concerns, and lost property promptly.
• Provide excellent customer service while responding efficiently to guest requests.
• Follow all company policies, health & safety procedures, and operational standards.
• Collaborate effectively with colleagues and support the team in achieving departmental goals.
• Carry out any other duties assigned by the Health Club Supervisor.

Requirements

• High School Diploma.
• At least 1 year of experience in a receptionist or customer service role.
• Excellent command of the English language (knowledge of Greek and/or Russian will be considered an advantage).
• Strong communication and organizational skills.
• Good knowledge of Microsoft Office (Excel, Word, Outlook).
• Friendly, professional, and customer-oriented personality.
• Ability to multitask and work efficiently in a fast-paced environment.