Job Title: Front Desk Agent

Department: Front Office
Reports to: Front Office Manager

Role summary

As a Front Desk Agent, you are responsible for delivering guest service that meets company and hotel policy standards. You will support a smooth guest experience from arrival through departure, while following procedures for safety, security, and cash handling.

Key duties and responsibilities

• Process guest check-ins by confirming reservations, assigning rooms, and issuing or activating room keys.
• Handle guest check-outs, including resolving late charges and disputed charges when needed.
• Process payments using all accepted methods, including room charges, cash, checks, debit, and credit.
• Answer, record, and process guest calls, messages, requests, questions, and concerns using clear, professional language and proper telephone etiquette.
• Coordinate with Housekeeping to monitor room readiness for check-in.
• Communicate parking procedures and coordinate with bell or valet staff as needed.
• Provide directions and information about hotel facilities and local attractions.
• Run daily reports (arrivals, departures), identify special requests, and ensure report accuracy.
• Complete cashiering and closing reports in the system.
• Cash personal checks and traveler’s checks when required.
• Count the bank at the beginning and end of shifts.
• Balance and process receipts according to accounting procedures.
• Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe conditions to management.
• Maintain a clean, professional uniform and personal appearance.
• Protect the confidentiality of proprietary information and company assets.
• Welcome and acknowledge guests according to company standards.
• Anticipate and respond to guest service needs, including assisting guests with disabilities.
• Build and maintain positive working relationships with colleagues and comply with quality assurance standards.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, or pull objects up to 10 pounds without assistance.
• Perform other reasonable duties as assigned by supervisors.

General responsibilities

• Attend meetings and training sessions as required by management.
• Be familiar with hotel fire procedures, security procedures, facilities and attractions, and health and safety policies and procedures.
• Follow operational standards and departmental procedures.
• Be familiar with accepted payment methods (cash-handling staff only).
• Be familiar with current licensing regulations (Food and Beverage department only).
• Comply with company policies for quality, environmental, and food safety standards.

Qualifications

• High school diploma or equivalent (a degree in Hotel Management is an advantage).
• At least 2 years of front desk experience in 4- or 5-star hotels.
• Excellent command of English (Greek and Russian are a plus).
• Strong communication skills.
• Knowledge of hotel Property Management Systems (PMS).
• Physically able to stand for extended periods.
• Pleasant and professional personality with a customer-focused attitude.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at [email protected].