Would you like to take on a role that allows you to take ownership of your work, be creative in your approach and get rewarded for your contribution and commitment? Our client is a group of companies operating in Financial Services and Forex Trading who is growing at a rapid rate.  With offices across the world, they are now expanding their team in Limassol and looking for Retention Agents fluent in any of the mentioned languages.  

Why Apply?   You will not be just another number.  Your contribution is made known and essential to the success of the company.   This role is ideally suited to a career-minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it. We will test your skills and capability to their limits, but this will enable you to grow as you keep learning and evolving with the job.  The job will give you some fantastic opportunities to work in a diverse team-based environment whilst overlooking the Mediterranean Sea! 

Your Responsibilities

• Regular contact with our existing clients
• Ensure the highest level of Customer Service
• Maintain and update our CRM
• Work with clients to engage in FX opportunities
• Follow up on any client matters
• Relationship management
• Liaising with relevant teams to ensure quality service delivery
• Regularly report to management
• Retain existing clients

Your Profile:

• Demonstrated work experience in Client Retention and Forex Sales
• Fluency in English both verbal and written
• Fluency in any of the following languages: German or Spanish or Portuguese or Swedish 
• Fluency in any other language will be considered an advantage
• Proficiency in MS Office 
• Excellent communications skills
• Strong organizational and time-management skills

The Package:

• Competitive remuneration package (base plus commission)
• Private medical insurance
• A contemporary work environment
• Relocation package when needed (flights and accommodation) 

Additional information:

Reporting to: Retention Team Leader/Retention Manager

Working hours: 12:00 – 21:00