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Korean/Malaysian/Indonesian Retention Officers in Limassol

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Type: Full time

On behalf of our client, a leading Investment Service provider, is seeking to recruit  Korean/Malaysian/Indonesian Retention Officers to join their team in Limassol. The right candidate will be fluent in Korean/Malaysian/Indonesian and have a dynamic personality.

Job Responsibilities

  • Facilitate warm calls to prospective leads/ clients
  • Schedule and follow through on calls with leads and current customers
  • Communicate with leads and customers via email
  • Answer all lead and customer questions accuratel
  • Prioritize and/or escalate lead and customer questions as needed
  • Perform cost-benefit analysis for prospective customers
  • Advise on appropriate purchase options
  • Promote specific products as directed by upper management
  • Inform leads and customers of current promotions and discounts
  • Maintain positive business and customer relationships in the effort to extend customer lifetime value
  • Develop strategies for more effective sales, both individually and as part of a team
  • Source and work customer referrals
  • Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review
  • Meet and/or exceed monthly and quarterly sales / retention quotas
  • Self-improve continuously by way of experience and manager feedback

Job Requirements

  • Native Korean/Malaysian/Indonesian speaking and writing skills are a must
  • Knowledge of base use of PC (word, excel, paint)
  • Bachelor’s degree preferred but not required, relevant experience is sufficient
  • Experience with a CRM platform (i.e. Salesforce) is a plus
  • Impeccable customer service skills
  • Excellent interpersonal communication skills, both verbal and written
  • Motivated, driven attitude
  • Sales-driven, results-driven, and target-driven attitude
  • Aptitude for persuasion and negotiation
  • Expert in time management
  • Organized work ethic
  • Proven track record in sales environment
  • Ability to meet and/or exceed monthly and quarterly sales quotas
  • Ability to create and deliver client presentations, especially power points and/or white papers

Benefit from:

  • Career growth and development
  • Excellent working environment
  • Medical Insurance

How to Apply

If interested and you match all the requirements, please send your CV to, including the title of the position in the subject line

Please note that due to the high volume of applications received, only successful candidates will be contacted

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