On behalf of our client, a leading Investment Service provider, is seeking to recruit  Korean/Malaysian/Indonesian Retention Officers to join their team in Limassol. The right candidate will be fluent in Korean/Malaysian/Indonesian and have a dynamic personality.

Job Responsibilities

• Facilitate warm calls to prospective leads/ clients
• Schedule and follow through on calls with leads and current customers
• Communicate with leads and customers via email
• Answer all lead and customer questions accuratel
• Prioritize and/or escalate lead and customer questions as needed
• Perform cost-benefit analysis for prospective customers
• Advise on appropriate purchase options
• Promote specific products as directed by upper management
• Inform leads and customers of current promotions and discounts
• Maintain positive business and customer relationships in the effort to extend customer lifetime value
• Develop strategies for more effective sales, both individually and as part of a team
• Source and work customer referrals
• Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review
• Meet and/or exceed monthly and quarterly sales / retention quotas
• Self-improve continuously by way of experience and manager feedback

Job Requirements

• Native Korean/Malaysian/Indonesian speaking and writing skills are a must
• Knowledge of base use of PC (word, excel, paint)
• Bachelor’s degree preferred but not required, relevant experience is sufficient
• Experience with a CRM platform (i.e. Salesforce) is a plus
• Impeccable customer service skills
• Excellent interpersonal communication skills, both verbal and written
• Motivated, driven attitude
• Sales-driven, results-driven, and target-driven attitude
• Aptitude for persuasion and negotiation
• Expert in time management
• Organized work ethic
• Proven track record in sales environment
• Ability to meet and/or exceed monthly and quarterly sales quotas
• Ability to create and deliver client presentations, especially power points and/or white papers

Benefit from:

• Career growth and development
• Excellent working environment
• Medical Insurance

How to Apply

If interested and you match all the requirements, please send your CV to [email protected], including the title of the position in the subject line

Please note that due to the high volume of applications received, only successful candidates will be contacted