Le Mare Spas is currently seeking for Spa Receptionist for luxury 4 & 5* Hotel Spas in Ayia Napa & Larnaca.

Our Spa Centers:

• Amira Spa, Amarande Hotel, Ayia Napa: https://lemarespas.com/spa_destinations/amira/
• Iris Spa, Asterias Beach Hotel, Ayia Napa: https://lemarespas.com/spa_destinations/iris-wellness-spa/
• Bay Spa, Golden Bay Hotel, Larnaca: https://lemarespas.com/spa_destinations/bay-spa/

At Le Mare Spas, we welcome the brightest most talented candidates to be a part of our growing company. Our organizational culture is embedded in our work ethic, our integrity, transparency and values for our team, customers, and the environment.

OBJECTIVE:

Working as part of the operational team, the Spa Receptionist will provide excellent customer service in a friendly, courteous, efficient and professional manner to Spa Guests, participating amongst a team that is familiar with and observes all objectives, standards and procedures as provided by Le Mare Spas.

Daily tasks, responsibilities and duties:

• To provide outstanding customer service directly at the Spa, by phone, email, or other way of communication.
• To manage all guests enquires promptly and efficiently at the Spa by call or via emails, or other ways of communication.
• To promote all spa services, facilities and engage with customers visiting the spa to maximise sales results and customers reviews.
• To manage all bookings correctly and provide daily therapist schedules and guidance to meet expectations.
• To notify all guests of bookings policy, spa etiquette and cancelation policy.
• To comply with Le Mare Spas forms and procedures and implement accordingly with the team;
• To ensure the retail area is correctly displayed and accessible to guests;
• Ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas.
• Ensure that all bookings are confirmed and booked in such a way to maximise in revenue.
• Ensure good communication with all Spa staff.

Remuneration & benefits include:

1. Salary in accordance to experience and qualifications
2. Team incentive/bonus for sales targets
3. Personal incentive/bonus for sales target
4. Commissions for products sales
5. 40% discounts for personal use spa purchases of retail products
6. 30% discounts on gift vouchers and treatments
7. Paid public holidays at 1.5
8. Lunch meal provided during working hours
9. Healthcare GeSY

8 Working hours plus 30’ break.

Spa Receptionist’s Requirements:

• High school diploma. Hospitality related qualification, will be considered as an advantage
• Knowlegde of massage therapies, facials, manicure, pedicure or hairdressing will be considered as major advantage
• Excellent knowledge of the Spa and Fitness industry.
• Proven working experience.
• Detail-orientated and patient.
• Effective communication skills.
• Exceptional customer service skills.

Applications:

If you would like to be a part of the team and are interested in applying for this position, kindly send your CV to hr@lamergroup.com quoting ‘Spa Rec’ into the subject line.

All applications will be treated in strict confidence.