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Spa Receptionist

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#LM68144
Type: Full time

Le Mare Spas is currently seeking for Spa Receptionist for luxury 4 & 5* Hotel Spas in Ayia Napa & Larnaca.

Our Spa Centers:

At Le Mare Spas, we welcome the brightest most talented candidates to be a part of our growing company. Our organizational culture is embedded in our work ethic, our integrity, transparency and values for our team, customers, and the environment.

OBJECTIVE:

Working as part of the operational team, the Spa Receptionist will provide excellent customer service in a friendly, courteous, efficient and professional manner to Spa Guests, participating amongst a team that is familiar with and observes all objectives, standards and procedures as provided by Le Mare Spas.

Daily tasks, responsibilities and duties:

  • To provide outstanding customer service directly at the Spa, by phone, email, or other way of communication.
  • To manage all guests enquires promptly and efficiently at the Spa by call or via emails, or other ways of communication.
  • To promote all spa services, facilities and engage with customers visiting the spa to maximise sales results and customers reviews.
  • To manage all bookings correctly and provide daily therapist schedules and guidance to meet expectations.
  • To notify all guests of bookings policy, spa etiquette and cancelation policy.
  • To comply with Le Mare Spas forms and procedures and implement accordingly with the team;
  • To ensure the retail area is correctly displayed and accessible to guests;
  • Ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas.
  • Ensure that all bookings are confirmed and booked in such a way to maximise in revenue.
  • Ensure good communication with all Spa staff.

Remuneration & benefits include:

  1. Salary in accordance to experience and qualifications
  2. Team incentive/bonus for sales targets
  3. Personal incentive/bonus for sales target
  4. Commissions for products sales
  5. 40% discounts for personal use spa purchases of retail products
  6. 30% discounts on gift vouchers and treatments
  7. Paid public holidays at 1.5
  8. Lunch meal provided during working hours
  9. Healthcare GeSY

8 Working hours plus 30’ break.

Spa Receptionist’s Requirements:

  • High school diploma. Hospitality related qualification, will be considered as an advantage
  • Knowlegde of massage therapies, facials, manicure, pedicure or hairdressing will be considered as major advantage
  • Excellent knowledge of the Spa and Fitness industry.
  • Proven working experience.
  • Detail-orientated and patient.
  • Effective communication skills.
  • Exceptional customer service skills.

Applications:

If you would like to be a part of the team and are interested in applying for this position, kindly send your CV to hr@lamergroup.com quoting ‘Spa Rec’ into the subject line.

All applications will be treated in strict confidence.

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