Service Desk Engineer - Limassol

The Role:

We are looking for energetic and passionate IT Support Officers who will monitor, maintain and provide high quality systems support to the company’s department. You will be responsible for managing and resolving IT related issues/queries in an efficient and effective manner. You will also be involved in the company’s other IT projects as required. This is a great opportunity to be part of a well-established team within a rewarding and challenging environment!

The main responsibilities of the position include:

• • Install, replace and configure computer hardware, operating systems, trading platforms and applications
  • Troubleshoot hardware and software conflicts and repair or adjustments when necessary
  • Install and troubleshoot Windows based systems
  • Setup and troubleshoot macOS based systemsWork with Microsoft, GSuite, O365 and cloud technologies
  • Assist with the administration of Windows operating system, Azure Portal
  • Perform routine audits of systems and software, and resolve any problems identified
  • Administer the company’s ticketing system and respond to staff requests in the agreed SLA, and log all IT support helpdesk calls in the ticket system
  • Monitor our systems by using monitoring tools
  • Provide guidance, support and training to staff on IT related issues
  • Liaise with external associates to solve any problem
  • Follow through and document issues as well as resolutions
  • Articulate and maintain attention to procedures and technical details

Main requirements:

• • BSc/MSc in Information Technology, or any other relevant field
  • Experience in a similar position will be a major plus
  • Working on a shift schedule
  • Participation in the after-hours IT Incident Calls when on shift
  • Excellent problem solving and troubleshooting skills
  • Proactive and efficient with strong organizational skills
  • Ability to multitask, prioritize and work independently
  • Provide a fast, polite and efficient responses to all staff
  • Knowledge of Windows 10/2012/2016 (MacOS knowledge is considered a plus but not a must)
  • Knowledge of Jira and Confluence is a plus

Benefit from:

• • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

Please visit our website https://tinyl.io/AhKe to submit your online application for this position

All applications will be treated with strict confidentiality!