Thanos Hotels & Resorts are currently seeking to recruit a Duty Manager for Almyra Hotel.

Job Role

Responsible for the smooth and effective running of the hotel’s operation with particular emphasis on Guest Services.

Duties & Responsibilities

• Working closely with Reservations, Front Office, Guest Services and Sales to maximize occupancy, average rate and revenues. Keeping all departments notified of any fluctuations in business levels, special groups etc.

• Ensures a seamless service recovery and departmental knowledge of incidents.

• Creates guardian angel recovery and document.

• To liaise between departments and assist in recording guest preferences.

• To work closely with Health and Safety manager to pursue a safe work and holiday environment for Guests and staff members. Any accidents must be filed and followed up.

• To be fully aware and trained of the hotel’s emergency procedures.

• To be a leader in hotel’s standards based on SOP procedures.

• To lead and encourage through personal leadership, all Department Heads to work closely on common goals, financial target and improved guests’ satisfaction.

• To create a unique environment for both guests and staff members.

• Reply to online guest surveys.

• To be a leader regarding online reputation and holding meetings to assist Department Heads to drive down on potential trends.

Objectives

• To liaise with all Heads of Departments to deliver a 360-degree guests’ experience from booking time to departure.

• To escort VIPs and personalize their visit.

• Lead and host sales groups and deliver the Hotel’s experience.

• To assist and work with all other hotel departments and Department Heads to ensure complete guest satisfaction at all times.

• To perform daily guest room checks and property inspections / walk through

• To be proficient and a leader using the hotel software and look to improve operational policies based on the software potentials.

• To have complete knowledge of the operational systems of all departments in order to be able to assist.

• To promote the company’s product services and ensure a seamless delivery.

• To actively obtain feedback from guests to improve services and facilities.

• To ensure guest service team is fully briefed and able to deliver up to date information regarding internal and external experiences in Paphos and Cyprus.

• To plan & develop guest service team excursion and guest experiences to enable the team to sell.

• To ensure the team is fully able to perform its jobs to the highest standards and according to the Hotel’s specifications.

• To ensure that the environmental initiatives are adhered to in the workplace and to participate in community activities and programs.

• To understand the impact of guest’s services on the overall property financial goals and objectives.

• To supervise staffing levels to ensure that guest service needs and financial objectives are met.

• To strive to continually improve guest and employee satisfaction and maximize the financial performance of guest’s services.

• Representation of the Hotel Manager during his/her absence.

• Able to meet the demands of the role by working additional hours as and when required.

Requirements

• College degree in Hospitality Degree or equivalent field.

• Minimum 5 years’ hotel experience.

• Management skills and critical thinking.

• Preferable Reception and / or Reservations background.

• Computer literate with knowledge of a variety of computer applications including Microsoft Office Applications.

• Excellent written and oral communication skills in both English and Greek.

• Excellent organisational and time management skills with the ability to prioritise workload.

• Friendly and welcome personality.

• Customer service orientated.

• Passionate in delivering exceptional levels of guest service.

Applicable Manuals/Policies

• Employees’ rules and regulations

• All Front of the House policies and standard operating procedures (SOPs).

• Hotel’s Fire, Health & Safety Policies

• Hotel’s Corporate Social Responsibility Policy

• Hotel’s Standard Operating Procedures

Benefits

• Competitive salary depending on experience.

• Career progression

• Comprehensive new staff training and induction programmes.

• Staff discounts (shops, events, facilities)

• High profile hospitality company of 5* luxury Hotels

• Great work-life balance

• Free meals

If you are interested please click APPLYbelow or send us your CV at careers@thanoshotels.com call (+357) 26885401 for more info.

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus