TOPFX is an EU Investment Firm, specializing in Prime Brokerage Services. Our company is seeking to hire a Customer Support Officer in Limassol.

Responsibilities:

• Assisting clients in a friendly, helpful manner via Live Chat and email.
• Answer all emails received from clients regarding queries on the account opening process as well as amend existing accounts
• Develop and maintain great relationships with current and new clients.
• Contribute to team effort by accomplishing desired outcomes
• Ensuring that all Payment Gateways are online and working properly
• Carries out any further duties assigned
• Ensure that all necessary documentation is collected and update the Company’s software about the collection of these documents
• Forward financial matters and requests to the Funding Department
• Liaise with the Head of Customer Support & Back Office for any queried issues

Requirements:

• Excellent command of the English language - Other EU languages at a professional level will be highly appreciated.
• Previous experience in a similar position in the Forex/Financial industry will be considered an advantage.
• Ability to work under pressure and meet daily deadlines;
• Ability to pay attention to detail;
• Excellent communication skills;
• Attention to detail and procedures;
• Professionalism, integrity, and trustworthiness;
• Ability to work rotation shifts*

IMPORTANT:The position is based on rotating weekly shifts (8 am-4 pm, 4 pm-12 am, 12 am-8 am)*.

* Please do not apply if you do not intend to work on a shift basis.

What we offer:

• Welcome Bonus
• Health insurance upon completion of probation
• Birthday gifts
• Regular company events
• Personal development opportunities

This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment that offers career prospects and rewards to thriving members of the team.

Employment Conditions: Full Time
Location: Limassol - Cyprus
Apply by sending an email to hr@topfx.com and attaching your CV with a cover letter.

By submitting your CV to us, you agree to give TOPFX consent to contact you for this position and any other suitable vacancies that match your skills and experience. We at TOPFX are committed to protecting your personal data and ensuring it is handled responsibly. We will retain the personal data of job applicants for six months after the vacancy has been filled. You have the right to ask us for a copy of your personal data or to request that it be deleted.