CareerFinders, on behalf of our client, a CySEC and CBC regulated Investment Firm and Electronic Money Institution, we are seeking to recruit a Customer Support Officer to join their growing team based in Nicosia. As a Customer Support Officer, you will primarily be responsible for responding to client inquiries in a timely and professional manner, as well as communicating with clients in order to gather required KYC documentation. An academic background relating to Business, Finance, Economics or another similar field is desirable, and previous customer service experience gained working in the Banking and/or Financial Services sector will be considered a significant advantage. You will be a native Greek speaker, with an excellent command of the English language, both verbal and written. Our client offers a highly competitive remuneration and benefits package, which includes a Provident Fund and Private Medical Insurance. 

Key Duties/Responsibilities: 

• Responding to customer inquiries in a timely and professional manner.
• Resolving customer issues effectively and efficiently.
• Handling administrative matters relating to clients.
• Communication with clients for KYC (Know your Client) documentation.
• Liaise with different departments for client matters.
• Provide support to the Sales Department.
• Perform any related work as assigned by Management.

Key Skills/Experience: 

• Preferably a degree in a Business-related subject with knowledge of either Banking, Finance or Economics. 
• Previous experience in Banking/Financial Services or other relevant industry sectors will be considered an advantage.
• Positive attitude and willingness to go above and beyond to assist customers.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Holder of the CySEC certificate of professional competence will be considered a plus.
• Willing to learn and eager to work.
• A native level of Greek and fluent English.
• Excellent communication skills.
• Team player.
• PC literate.

Key Benefits: 

• Become part of a positive, dynamic and professional team.
• Professional development and training allowance.
• Employer's contribution to a Provident Fund.
• Private medical insurance for the whole family.
• Paid parking.
• Frequent corporate events and activities.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7436. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.