If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. A.D Compliance Services has an exciting, full-time on-site career opportunity for a Communication Monitoring Compliance Assistant (Italian, Portuguese) at our headquarters in Limassol.

Main Duties and Responsibilities:

• Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
• Examine results of the calls by using scripts, product knowledge, sales and service ability;
• Assist in the investigation of complaints;
• Contribute to team effort by accomplishing related results as needed;
• Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;
• Provide feedback to the head of the department.

Candidate Profile:

• University or College Degree in any field;
• Fluency in English language;
• Fluency in Italian, or Portuguese;
• Fluency in any combination of Italian and/or Portuguese will be considered an advantage;
• Great communication (oral and written) and interpersonal skills;
• Paying attention to detail and following the policies and procedures as required for the role;
• Ability to deliver solutions quickly with accuracy;
• Ability to work efficiently within a team as well as independently;
• Excellent report writing skills;
• Ability to work at pace and well under pressure with limited supervision.

What we offer:

• Attractive remuneration package;
• Fully covered Private Medical Insurance;
• Employee referral bonuses;
• Anniversary Bonuses;
• 21 days annual leave;
• Paid sick leave;
• Skills Training Budget;
• Opportunity for career development;
• Corporate Events;
• Unlimited snacks, fruits, and beverages;
• Exclusive Discount Scheme;
• Working mother schedule;
• Short Fridays.

How you can apply:

Could you be the candidate that we’re looking for? Apply now and become the next member of our amazing team! Send your CV to adcompliance.bamboohr.com/careers and become the next member of our amazing team.

Applications will be treated with strict confidence; only shortlisted candidates will be contacted.

We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.