CareerFinders, on behalf of our client, a well-established, regulated Investment Firm with offices across Cyprus, we are seeking to recruit an IT Support Specialist to join their growing team based in Nicosia. The successful applicant will primarily be responsible for providing 1st & 2nd level IT onsite and remote support to employees in several countries, as well as supporting and ensuring maintenance of the internal IT infrastructure. Our client is seeking applicants who are ideally educated to degree level in Computer Science, Information Technology or a related field, who possess approximately 1- 3 years of professional experience in a relevant role. You will need to possess knowledge and experience working with Microsoft operating systems, as well as familiarity in Microsoft based infrastructure (AD, DNS, and DHCP). Fluency in both Greek & English are a must. Our client offers a highly competitive remuneration and benefits package, as well as flexible working hours and Hybrid working conditions to the successful candidate.

Key Duties/Responsibilities: 

• Providing 1st  and 2nd  level IT on-site and remote support to employees in several countries.
• Supporting Windows systems and services including Desktops, Printers and Servers.
• Supporting and ensuring maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services.
• Supporting and ensuring maintenance of company IP telephony system, end user phones, fax, etc…
• Diagnosing and resolving ongoing hardware/software issues.
• Carrying out periodic updates of the operating systems or applicable software.
• Effectively participating in local and global projects.
• Having responsibility for the maintenance and update of hardware inventories and software licenses.
• Managing local IT procurement.
• Contributing to the creation/change of documentation, knowledge base, and manuals, as well as participating and supporting knowledge sharing, as part of a Global IT team.
• Maintaining users’ management in the company’s CRM system.
• Following relevant IT and security processes, policies, guidelines, standards, and blueprints.
• Providing regular reports such as change requests, incident reports, etc.
• Maintaining a positive and helpful attitude for any incoming support requests.
• Undertaking any other related tasks assigned by management.

Key Skills/Experience: 

• Bachelor’s degree in Computer Science or other related field.
• 1-3 years of experience in a similar role.
• Previous experience with Microsoft operating systems: Windows 10/11, Windows Server 2012 R2 and above.
• Good knowledge in Microsoft based infrastructure - AD, DNS, and DHCP.
• Knowledge of Office 365/Sharepoint//Azure AD/MDM is advantage.
• Good understanding of TCP/IP, roles of network appliances and services.
• Knowledge of VoIP Telephone system – Asterisk.
• Experience in writing technical documentation.
• Ability to understand and resolve network and performance related problems.
• Experience with Scripts & automation is an advantage (PowerShell).
• Excellent knowledge of the Greek and English languages, both verbal and written.
• Strong analytical and troubleshooting skills.
• Ability to work under pressure and meet tight deadlines.
• Self-motivated with an ability to work autonomously.
• Self and quick learner.
• Team player.

Key Benefits: 

• Competitive salary based on skills and experience.
• Private medical insurance.
• Provident fund.
• Hybrid working conditions.
• Flexible start and finish times.
• Ongoing opportunities for professional growth and development.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7231. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.