If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. A.D. Compliance Services currently has an exciting, full-time on-site career opportunity for a Junior Complaints Administrator at our headquarters in Limassol.

As a Complaints Administrator, you will ensure the highest possible standard of service to be provided to clients and measure client satisfaction.

Main Role:

• Liaising with customers via email and in writing to obtain all complaint details for new, ongoing and open complaints as per the instructions of the Head of Complaints;
• Ensuring accurate, high quality and personalized responses are issued to customers within the set time frames;
• Liaising with other departments within the complaint as required to ensure accurate responses are provided;
• Ensuring that the record-keeping system is kept updated with details of the Customer's correspondence, actions taken and responses;
• Providing reports as requested concerning various complaints.

Working schedule:

The successful candidate will work morning and evening shifts on a weekly rotation basis.

• Morning shift - Monday to Friday 07:00 to 15:00 (8 hours shift with a 15-minute break);
• Evening shift - Monday to Friday 15:00 to 23:00 (8 hours shift with a 15-minute break).

Candidate Profile:

• University or College Degree in any field;
• Fluency in English Language (any other language will be considered as an advantage);
• Familiarity with CRM systems will be considered as an advantage
• Excellent judgment skills;
• Detail oriented;
• Good communication and interpersonal skills;
• Well organized.

What we offer:

• Attractive remuneration package;
• Fully covered Private Medical Insurance;
• Employee referral bonuses;
• Anniversary Bonuses;
• 21 days annual leave;
• Paid sick leave;
• Skills Training Budget;
• Opportunity for career development;
• Corporate Events;
• Unlimited snacks, fruits, and beverages;
• Exclusive Discount Scheme;
• Short Fridays.

How you can apply:

Could you be the candidate that we are looking for?

Apply now at adcompliance.bamboohr.com/jobs and become the next member of our amazing team.

Applications will be treated with the strictest confidence; only shortlisted candidates will be contacted.

We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.