Phaedrus Living part of Delfi Partners Group is looking to recruit a Reservations Executive to join their team in Cyprus. The successful candidate must:

• Act as the primary liaison between the guest ensuring excellent guest experience from initial stage of reservation.

• Respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, message or through a central reservation system.

• Create and maintain reservation records, usually by date of arrival and alphabetical listing, prepare letters of confirmation and promptly process any cancellations or modifications.

Responsibilities:

• Process reservations by mail, telephone, messages or through channel manager system.

• Prepare the list of expected arrivals.

• Process in advance reservation deposits.

• Determine room rates based on the selling tactics defined by management.

• Prepare letters of confirmation for guests.

• Process cancellations or modifications and promptly handle this information.

• Handle daily correspondence, respond to inquiries, and make reservations as needed.

• Track future room availability based on reservations and help develop forecasts for room revenue and occupancy.

• Analyze demand and revenue trends to ensure performance against budget / market trends.

• Enter reservations into the database / PMS.

• Assist customers with planning and booking reservations.

• Quote available rates to maximize room revenue according to Company standards.

• Perform other relevant assignments as requested.

Requirements:

• Bachelor’s / Master’s Degree or Diploma. Areas of study: Hospitality Management, Tourism Management, Finance or relevant.

• 1-2 years of Hotel or other related industry (sales, hospitality, travel & tourism) experience desired.

• Must have experience in Channel Manager, PMS, OTA Extranets.

• Excellent command of the Greek and English languages, both verbal and written.

• Must possess a customer first mentality.

• Exceptional communication / interpersonal skills.

• Excellent time management and organizational skills.

• Skill in prioritizing and managing multiple tasks at the same time in a fast-paced environment.

• Good skills with numbers.

• Flexibility in working hours due to the nature of industry.

We offer a competitive salary and benefits package, a dynamic work environment, and opportunities for growth and advancement.

If you are interested in the position, please submit your CV at careers@phaedrusliving.com and mention in the subject the reference PAMRE24.

Each application will be treated in the strictest confidence.
Please note that only shortlisted applicants will be contacted.