CareerFinders, on behalf of our client, a regulated Investment Firm with operations across Cyprus, we are seeking to recruit a number of Customer Support Agents to join their growing teams based in either Nicosia or Limassol. As a Customer Support Agent, you will act as a liaison with clients, aiming to resolve client problems in a timely and efficient manner, contributing to the provision of an overall positive customer experience. Previous experience in a relevant position is highly desirable, and you will need to be fluent in both verbal and written English, as well as one or more of the following languages: French, Spanish and/or Portuguese. Rotational shift patterns apply for these positions. Our client offers a highly attractive remuneration and benefits package which includes Medical Insurance, Provident Fund, Hybrid working conditions, and flexible working hours. 

Key Duties/Responsibilities: 

• Communicating with clients via phone, email, and online chat, ensuring they receive the highest level of service and support.
• Assisting clients with enquiries on technical, onboarding, and other matters and following up as necessary, ensuring the highest levels of client satisfaction.
• Providing accurate, valid, and complete information to clients in a timely, efficient, and professional manner.
• Keeping up to date with knowledge on company products, trading platforms, and terms and conditions of trading.
• Receiving, handling, and escalating client complaints, as appropriate.
• Working effectively and professionally with internal teams relating to the examination of client enquiries and providing solutions to clients.
• Maintaining the CRM system up to date with records of interactions and communication with clients.
• Providing Management with feedback on prospective and actual client expectations and with suggestions for the further growth of the business.
• Adhering to the Code of Conduct and the standards set for all client communications.
• Complying with internal company policies and procedures.
• Undertaking any other related tasks assigned by Management.

Key Skills/Experience: 

• Bachelor’s degree Finance, Business Administration, or other a related field will be considered an advantage.
• Basic or Advanced Certification from the Cyprus Securities & Exchange Commission will be considered an advantage.
• Experience in a similar role will be considered an advantage.
• Excellent knowledge of English, both verbal and written.
• Fluency in reading, writing, and speaking in any one of the following languages: French, Spanish and/or Portuguese.
• Computer literacy with very good working knowledge of Microsoft Office applications.
• Ability to work under pressure and meet tight deadlines.
• Enthusiastic, trustworthy, self- motivated with a ‘selling’ mindset.
• Ability to work independently.
• Team player.

Key Benefits: 

• Competitive salary based on skills and experience.
• Private Medical Insurance.
• Provident Fund.
• Hybrid working conditions.
• Flexible working hours.
• Opportunities for professional growth and development.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7373. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.