CareerFinders, on behalf of our client, an expanding Group of Companies with diverse business interests, we are seeking to recruit an IT Help-Desk Engineer to join their growing team based in Nicosia. The successful applicant will be responsible for providing technical support and assistance for a variety of IT products and services, including Office365, G Suite, Network Infrastructure, Servers, Printers and Telephony Systems across different companies and different countries. An academic background relating to Information Technology is desirable and you will need to possess proven experience working in a relevant position. Excellent verbal and written communication skills in English are essential.

Key Duties/Responsibilities:

• Provide first-level support for O365 and Gsuite, assisting users with issues related to email, storage (SharePoint / google drive), and other productivity tools.
• Provide first-level support/Troubleshoot for network problems [mainly Cisco Meraki infrastructure].
• Manage IT procurement, working with vendors to purchase hardware, software, and other necessary equipment.
• Monitor network performance and take corrective action as needed to ensure optimal operation.
• Assist with the setup and configuration of new users, including email, network access, and other necessary tools.
• Maintain documentation of network configurations, user setups, and other important information.
• Provide training and support for users to ensure they can effectively use our IT tools and resources.
• Stay up-to-date with the latest trends and best practices in IT support and network administration.
• Install, configure, and maintain servers and systems to ensure optimal performance.
• Monitor system performance and troubleshoot issues as necessary.
• Manage backups, security updates, and patches for servers and systems.
• Assist in the planning and implementation of system and server upgrades.
• Collaborate with other IT professionals to ensure seamless integration and operation of systems and servers with our network infrastructure.
• Provide support and troubleshooting for printer-related issues, including connectivity, driver installation, and configuration.
• Manage and maintain the organization's 3CX telephony system, ensuring optimal performance and reliability.
• Assist with the setup and configuration of new phone extensions and features within the 3CX system.

Key Skills/Experience:

• Proven experience as an IT Helpdesk Engineer or similar is essential.
• Strong knowledge of O365 and GSuite administration.
• Experience with Cisco Meraki network infrastructure.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Knowledge of IT procurement processes and best practices.
• Proven experience in system and server administration.
• Strong knowledge of server hardware, software, and operating systems.
• Experience with virtualization technologies and cloud services.
• Ability to troubleshoot complex system and server issues.
• Knowledge of best practices for system and server security.
• Experience with printer setup, configuration, and troubleshooting.
• Knowledge of 3CX telephony system administration and support.
• Strong troubleshooting skills for resolving printer and telephony system issues.
• Excellent communication skills to provide clear instructions and support to users.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cyquoting the reference number CAR7088. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.