PERHA Group (Register Number 388239), on behalf of our client, we are looking for a Service Desk Engineer to join their expanding team in Limassol.

Your main responsibilities will be:

• Reproduce, analyze and evaluate requests and their impact to resolve or escalate incidents as needed.
• Communication on issues resolving with other departments.
• Control the SLA for incident resolution and escalate unresolved issues.
• Validate all the access requests from internal users.
• Install, maintain and update workstations for our users and be their first point of contact for all IT-related issues or queries.
• Support the enterprise office infrastructure.

Essential professional experience:

• System administrator with proven Office Infrastructure hands on experience (1+ year).
• Desktop OS administration, hardware.
• Windows: Client OS support (Windows 10), Windows server 2012 R2(AD, GP, NPS, Print Services).
• MacOS: Client OS support.
• Networking: DNS, DHCP, OSI, routing & switching principles.
• General tags: Virtualization, SCCM, CrowdStrike, Jira, Confluence, Acronis, software/hardware troubleshooting, Slack, GSuite.
• Basic Linux knowledge.
• Customer oriented person.
• Oral and written literacy.
• Good verbal and written communication skills in English.

If you think that you could be a good fit for this position, please send us your CV at careers@perhagroup.com