CareerFinders, on behalf of our client, a regulated Investment Firm with expanding operations in Cyprus, we are seeking to recruit a Client Support Representative to join their growing team based in Limassol. As a Client Support Representative you will primarily be responsible for providing high-quality and best-in-class service to clients via telephone, email and live chat. Any previous customer service experience working in the Financial Service sector is desirable, but not essential and you will need to be fluent in verbal and written English, as well as one of more of the following languages: German, Italian, Polish, and/or Hungarian. Rotational shift patterns apply for this position (08:00 - 16:00 & 15:00 - 23:00).

Key Duties/Responsibilities:

• Provide high-quality and best-in-class service to our clients across telephone calls, emails, and other channels.
• Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
• Proactively liaise with various departments to assist in resolving clients’ queries.
• Proactively learn about the financial markets, CFD industry, and trading platforms.
• Actively assist with proof reading and translation of contents as required.

Key Skills/Experience:

• Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies.
• Prior experience of working in a Customer Services and Financial Institutions is preferred, but not essential.
• Proficient in English and one or more European languages, including German, Italian, Polish, and/or Hungarian.
• Enthusiasm about customer service and problem-solving.
• Excellent communication skills both verbal and written.
• Strong sense of integrity.
• Willingness to commit to long-term career growth and professional development.
• Open-minded and cooperative personality.
• Critical thinking and problem-solving skills.
• Advanced MS Office skills.

Key Benefits:

• Be part of a dynamic and multi-cultural team.
• Career growth opportunities with global offices.
• Competitive salary.
• Performance-related bonus.
• Private medical insurance.
• Education subsidy & full-paid Study Leave.
• Fitness membership allowance.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting CAR7074. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.