Job Description
Our Customer is a Leading Insurance Company with offices all over Cyprus. They are looking for Customer Service Advisers. The successful candidate will receive industry-leading training and coaching until they assemble proven ability to manage a high-volume workload in a polite and constructive manner, with a solid record of success in trouble shooting and problem solving. A Customer Service Adviser is a committed team member who consistently achieves customer service goals, productivity and sales targets, while adding significant value to the Company’s commitment of exceeding customer satisfaction.
 
Job Responsibilities

• Presenting, promoting and selling the companys products in order to fit the customer’s needs, face to face and over the telephone
• Handling customer needs, enquiries and complaints with efficiency, ensuring that the customer is fully satisfied, offering empowered solutions to customer’s issues
• Explaining policy details to customers, including covers, benefits, services and policy exclusions with utmost honesty and transparency
• Developing strong customer relationships
• Handling cash and proceeding with banking transactions
• Willing to travel to other cities throughout Cyprus when required
• Participating in training sessions for Continuous Learning and Development

Requirements

• University degree in Business Administration, Economics, or studies in a related field
• Basic Insurance Certificate (PASC) or Insurance Diploma will be considered an advantage
• Minimum 2 years of experience in the customer service and sales field
• Excellent verbal and written communication skills in English and Greek
• Computer literacy (MS Office:  Word, Excel, Power Point etc.)
• Telephone etiquette and good interpersonal skills
• Energetic, enthusiastic, quick learner
• Sales-target oriented
• Ability to work efficiently under pressure
• Strong organizational and interpersonal skills