Account Manager (6947)
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#CR61719 Type: Full time
CareerFinders, on behalf of our client, an expanding provider of Payment Solutions, we are seeking to recruit an Account Manager to join their team in Paphos. As part of this position, you will engage with sales, business care, user experience, and accounting teams. Your primary responsibility will involve acting as the main point of contact for clients, overseeing ongoing project interactions, and ensuring the satisfaction of the company's global clientele after the implementation phase. We are looking for an individual who possesses strong technical skills, meticulous attention to detail, exceptional intelligence, and a dynamic ability to effectively communicate with clients while delivering outstanding service. A minimum of 2+ years of experience in SaaS and/or B2B environments is required, together with a high level of proficiency in fluent or near-native English.
- Oversee a global client portfolio, from onboarding to ongoing interactions, cultivating robust client relationships.
- Drive revenue growth by leveraging client engagements to develop new avenues of business.
- Cultivate expertise in our product offerings, offering clients advice on optimal technical solutions and best practices, aligning our product suite with their unique use cases.
- Provide tailored solutions by customizing our product suite to cater to specific client requirements.
- Deliver first-level support and effectively triage client technical issues, meticulously documenting reported problems.
- Thoroughly understand client business objectives and key performance indicators (KPIs).
- Establish trust as a valued consultant, offering actionable business insights, devising strategies, and sharing best practices to fuel growth and continuous improvement.
- Collaborate seamlessly with Sales, Accounting, Risk, and QA departments, prioritizing and championing clients' needs and requests.
- Assume ownership of day-to-day communication, fostering value-added partnerships with clients.
- Efficiently manage client implementations for diverse product offerings.
- Identify opportunities for upselling and craft renewal strategies to ensure enduring client satisfaction.
- Minimum of 2+ years experience in SaaS and/or B2B environments.
- Diligent project manager with a strong sense of responsibility, exceptional interpersonal skills, and a customer-centric approach, adept at navigating intricate processes.
- Analytical and driven by KPIs, possessing a fundamental grasp of both client and server-side technologies.
- Collaborative team player with a positive mindset, demonstrating self-initiative in a dynamic setting.
- Fluent or near-native English speaker; proficiency in additional languages is a distinct advantage.
- Prior engagement with payment companies, fintech, e-commerce enterprises, and/or international clientele is seen as a plus.
- Proficiency in CRM tools, including Salesforce is a plus.
- Background in account development, managing corporate account relationships, conducting market research, and identifying value propositions is a plus.