CareerFinders, on behalf of our client, an expanding Group of Companies that offers a variety of outsourced back-office services to a range of industries and clients, we are seeking to recruit a Payments Agent to join their rapidly expanding team based in Larnaca. Reporting to the Payments Manager, the successful applicant will primarily be responsible for conducting a wide range of payment investigations, including following up with payment-related issues and/or customer queries in a timely and efficient manner. Our client is seeking applicants who ideally possess approximately 1 year of experience in a relevant position, with excellent client service skills. Excellent verbal and written communication skills in English are essential. Our client offers a competitive salary based on skills and experience, as well as a gym and fitness allowance. Rotational shift-patterns apply for this position.

Key Duties/Responsibilities:

• Conduct payments investigations.
• Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue.
• Suggest improvements to tools and procedures.
• Professional handling of all related customer and support queries.
• Process incoming and outgoing customer payments, in a timely and error-free manner.
• Follow up and payment-related issues or customer queries proactively.
• Liaising with third parties such as payment service providers.
• Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks.

Key Skills/Experience:

• Any higher education will be considered an advantage, but not essential.
• Approximately 1 year of experience in a relevant position.
• An understanding of KYC and anti-fraud policies and procedures is highly desirable.
• Excellent client service skills are a must.
• Meticulous, with outstanding attention to detail.
• Excellent verbal and written communication skills in English.
• Knowledge of MS Office applications.
• Ability to work well with others and be a team player.
• Excellent organisational skills.
• Ability and willingness to work on rotational shift patterns (06:00-15:00, 10:00-19:00 & 15:00-12:00).

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cyquoting the reference number CAR7164. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.