The Role:

We are looking for passionate and self-motivated professionals to join our Verification Officer team.

The main responsibilities of the position include:

• Review client documents for KYC purposes
• Communicate with clients for additional documents that may be required for the validation process
• Handle client email requests for account verification
• Follow up and be up to date with relevant internal procedures
• Act in the best interest of the company at all times and cooperate with the Customer Experience team and other departments to deliver high standards of customer service
• Effectively communicate with the Compliance department when needed
• Maintain confidentiality and professionalism at all times
• Perform other related tasks as required

Main requirements:

• Degree in a business-related field
• Experience in a similar position will be a plus
• Fluent Chinese speaker with excellent oral and written skills in English
• Strong attention to detail
• Outstanding communication and client handling skills
• Hard working and able to cope under pressure
• Excellent computer literacy
• Valid work permit
• Ability to work on shift schedule

Benefit from:

• Attractive remuneration package
• Food allowance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

Type of employment: Full-time

Location: Cyprus or Malaysia

Please visit our website www.xm.com/careers to submit your online application for this position.

All applications will be treated with strict confidentiality!