Chinese-Speaking Customer Experience Officers – Cyprus, Greece or Remote
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#XM61108 Type: Full time
Chinese-Speaking Customer Experience Officers
We are looking for passionate and self-motivated professionals to join our China Relations team. The successful candidates will have the opportunity to provide high quality customer care service to our clients. This is a great opportunity to be part of an international working environment with great learning and development opportunities.
The main responsibilities of the position include:
- Deal with clients’ inquiries via live chat, email, and telephone
- Update client details regarding their request status
- Perform personal clientele analysis and take action as required
- Handle client inquiries appropriately and ensure that high level service is provided
- Promote available products and services to clients
- Cooperate effectively with other departments as required
- Contribute to team effort by achieving targeted results
- Perform other ad hoc tasks assigned by team leaders
- Degree in a business-related field
- Client-handling experience in the financial services sector will be considered as an advantage
- Fluent Chinese speakers with excellent oral and written skills in English
- Ability to multitask and with a high level of organisation skills
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
- Attractive remuneration package
- Private health insurance
- Food allowance
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
Type of employment: Full time
Location: Cyprus or Greece
Please visit our website www.xm.com/careers to submit your online application for this position.
All applications will be treated with strict confidentiality!