Department : Housekeeping
Position reports to : Executive Housekeeper, Assistant Executive Housekeeper, Laundry Manager
Responsible for : Linenkeeper, Laundry Attendant

PURPOSE OF POSITION
The Laundry Supervisor will supervise and ensure the smooth running of all Laundry operations, in the most efficient and effective manner, delivering the highest possible standards of service to all guests (internal and external of the Hotel), through the effective development, management and leadership of the department’s human resources, equipment and provisions; the Laundry Supervisor will also be pro-active in maintaining and/or improving department profitability in accordance with the Hotel policies, procedures and standards.

KEY ACCOUNTABILITIES
- Deputise the Laundry Manager in their absence,
- Manage all day-to-day Laundry operations within budgeted guidelines and to the highest standards, coordinating resources to ensure that all possible issues are efficiently resolved,
- Ensure and monitor staffing levels and that rotas are in line with revenue according to business levels, staff needs, new starters/leavers, labor standards and appropriately control labor costs,
- Ensure the daily supervision of all subordinates ensuring that their working times, grooming, actions, clothing, duties and opening & closing duties, set ups, cleaning of all equipment and areas, and other before, during and after preparations, are completed in accordance with the pre-set procedures,
- Assist in establishing targets, KPI’s and schedules, ensuring the team achieves the objectives and tasks essentials to the efficient and effective departmental operations,
- Preserve excellent levels of internal and external customer service; interact with all guests; sense, identify and anticipate customer needs; quickly respond to maximum satisfaction; seek/action/ learn from customer feedback; develop/maintain the files of compiled guest preferences, and report upward and downward should a guest not be content with their experience,
- Assist in leading the team by attracting, recruiting and training of talented personnel; nurture an ownership environment with emphasis in motivation & teamwork,
- Have a complete understanding of the department operations, the geographical layout and the exact whereabouts and functioning of all equipment of an operational nature,
- Implement and ensure the training of subordinates so that they demonstrate thorough knowledge and ability in: the execution of all correct standards, their required daily work, the etiquette while dealing with guests and people, facilities, products, services, events, room and floor lay outs as well as all methods of preparation, presentation, delivery, cleanliness and service; monitor and strive for continuous improvement at all times,
- Supervise the handling/sorting/cleaning/washing/pressing/folding of all Hotel linen and staff uniforms, as well as guest clothing handed in for washing/dry cleaning,
- Ensure all subordinates confidently communicate/merchandise/recommend/advise guests on all products, facilities and services using sales techniques to maximise revenues,
- Manage other daily duties: formulate washing formulas; approve distribution of linen to departments; maintain the upkeep of all laundry equipment; co-ordinate with Maintenance about the
routine maintenance and repairs of the equipment; assist with: forecasts, financial reporting, system and procedure development; purchase goods; handle lost and found items; respond efficiently to customer complaints; continuously make necessary improvements, all with care and in accordance with the pre-set procedures,
- Monitor the activities of the department by actively participating in the operations and inspections, be vigilantly attentive to details, produce quality and standards,
- Keep their workstation well organised and neat, report any issues to superiors,
- Assist with stock counts and ensure that at all times the department and staff have adequate supplies of equipment, resources and provisions,
- Ensure that new orders are in line with costs and business levels; and that strict control and cost control measures are adhered to in terms of deliveries, handling, storage and stock rotation,
- Ensure that all costs meet Hotel targets, identify the trends/reasons, monitor price fluctuations, liaise with the superiors, make suggestions and take appropriate action,
- Communicate cost issues/financial status to all in the team in order to increase involvement and commitment,
- Inspect all Laundry front and back areas daily to ensure upmost cleanliness, physical condition and functioning equipment,
- Assist in carrying out market/competitors’ analysis, market needs and trends,
- Implement the Hotel’ sales, promotions and entertainment plan, and contribute to new ideas,

All applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to evi@amarahotel.com until the 06 of December 2023.

Kindly note that only successful candidates will be contacted for this position