Client Support Agent (Rotational Shifts)

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#HM58892

Type: Full time

Who is HF Markets?

At HF Markets, our workforce is our biggest asset. For this reason, we reward our employees’ individual talent and skills, and encourage them to reach their full potential in an engaging workplace that fosters excellence.

Kick off an exceptional career with HF Markets and follow the path to success!

We are searching for an enthusiastic and committed Client Support Agent (24/5 Rotational Shifts) to join our dynamic team at HF Markets.

Your role at HF Markets:

Respond to client inquiries - handle incoming calls, emails and chat messages in a timely and professional manner.
Provide prompt and accurate responses to client inquiries regarding products, services, and technical support.
Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
Offer guidance and troubleshoot support to assist clients.
Collaborate with cross-functional teams to address clients needs and resolve complex issues
Escalate complex or unresolved issues to the appropriate person or Manager.
Identify areas for improvement and share suggestions and feedback with the team.

What You Bring:

Must be able to work 24/5 shifts on rotation.
Good command of the English language (oral and written). Any additional language will be considered an advantage.
1+ years' experience in similar roles.
Experience in Customer Support or HORECA roles.
Basic Computer skills.

By joining us, you can expect:

Attractive remuneration package