NIGHT RECEPTIONIST

Summary: Reporting into the Front Office Manager and responsible for providing a high standard of service and security at Reception and throughout the Hotel facilities during the night. Carrying out tasks to ensure the smooth running of the reception team and Hotel and adhering to Standards of Performance. Duties will mainly be carried out through the night.

Duties & Responsibilities:

• To take over responsibility for the reception from the evening receptionist and hand back to the morning receptionist.

• To be the first point of contact at Reception.

• To operate the switchboards and take accurate telephone messages.

• To complete the night audit and any financial procedures during the shift.

• Actively upselling rooms, dinners, and additional services.

• To assist with the allocation of bedrooms and special request bookings.

• To prepare and keep updated various reports.

• Respond to guest feedback and action appropriately.

• To assist all guests with enquiries.

• Record any maintenance.

Requirements:

• A background in hotels, conferences, or a multi-site catering environment within the hospitality sector. • Previous Night Reception experience in a fast-paced professional environment, ideally in the hospitality sector.

• Exceptional customer service skills.

• Basic IT skills, including MS packages and preferably experience of hotel systems.

• Excellent communication skills, both written and verbal.

• Proven ability in proactive and creative problem solving.

• Ability to work effectively as part of a team and to build productive working relationships with others.