We are looking for Customer Support Representatives for a well-established investment firm in Limassol - Not Forex.

Duties/Responsibilities:

• Responding to all client's requests either by telephone, chat system or , email in a
• polite and professional manner.
• Open and maintain customer accounts by recording account information.
• Resolve product and service problems by clarifying the customer’s complaints,
• and selecting and explaining the best solution to solve the problem.
• Contributing to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls, emails, and chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Further training is provided by the company

Skills/Requirements:

• Fluency in one of the following languages: Italian, Dutch, Russian, Danish
• Proven customer support experience will be considered as an advantage but not so
• necessary as a persistent desire to be a professional in this field.
• Strong phone contact skills ad active listening
• Customer orientation and ability to adapt and respond to different types of characters
• Computer literacy
• Ability to work shifts
• The ability to work both alone and as a part of a team is essential
• Attention to detail and quality of work
• Ability to work under pressure, multi-task, and adhere to strict details.
• The candidate should be highly organized and detail-oriented

Please click the link below to submit your application or send your CV to cv@d-way.commentioning the job title in the email's subject and we will get back to you.

All applications are maintained in strict confidence.

https://dwayltdbis.teamtailor.com/jobs/1217954-customer-support-dutch-french-german-russian