Customer Support: Dutch, French, German, Russian
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#DW51107 Type: Full time
We are looking for Customer Support Representatives for a well-established investment firm in Limassol - Not Forex.
- Responding to all client's requests either by telephone, chat system or , email in a
- polite and professional manner.
- Open and maintain customer accounts by recording account information.
- Resolve product and service problems by clarifying the customer’s complaints,
- and selecting and explaining the best solution to solve the problem.
- Contributing to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls, emails, and chats.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Further training is provided by the company
- Fluency in one of the following languages: Italian, Dutch, Russian, Danish
- Proven customer support experience will be considered as an advantage but not so
- necessary as a persistent desire to be a professional in this field.
- Strong phone contact skills ad active listening
- Customer orientation and ability to adapt and respond to different types of characters
- Computer literacy
- Ability to work shifts
- The ability to work both alone and as a part of a team is essential
- Attention to detail and quality of work
- Ability to work under pressure, multi-task, and adhere to strict details.
- The candidate should be highly organized and detail-oriented
Please click the link below to submit your application or send your CV to email@example.com the job title in the email's subject and we will get back to you.
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