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Customer Support Representative (German, Polish, Czech, Uzbek)

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Type: Full time

Our client is an established EMI licensed by the Central Bank of Cyprus, since 2017. With international affiliations, and a growing presence they are looking to hire Customer Support Representative for their CS team based in Nicosia, Cyprus to work closely with their international clients. The package on offer is 19,5K gross per annum

Key Responsibilities:

  • Customer Consultation on Company Products
  • Responding to customers' inquiries via e-mail, phone, and chat
  • Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism
  • Communication with the other departments of the company (Finance, Compliance, technical support) in order to provide guidance to the clients.

Required Skills & Experience

  • Very good in English and/or German, Polish, Czech, Uzbek, in both writing and verbally.
  • Exceptional communication & soft skills, as well as problem-solving skills
  • Multitasking
  • Effective communication both orally and written
  • Basic Computer knowledge
  • Ability to work in rotating shifts and available to work overtime when/if required. Shifts might include weekends.
  • Work experience in customer support or similar position
  • Pleasant personality and good team player
  • Knowledge of additional languages, like Ukrainian, Russian, will be considered as an advantage
  • Experience in Zendesk will be considered as an advantage

What's on offer

  • Join a dynamic and innovative team with a friendly working environment.
  • Competitive remuneration package - 19,5K gross per annum
  • Flexible working hours policy.
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