POSITION SUMMARY:

The Officer, Quality Control -Loyalty Services assists the Assistant Manager, Quality Control Loyalty Services with the ongoing review of the Business Units SOPs and ensures their alignment with CGC AML and Marketing Compliance Directives. In addition, the Officer Quality Control- Loyalty Services assists the Assistant Manager, Quality Control Loyalty Services with the ongoing implementation of the Business Units SOPs based on the Divisions ISO 9001:2015 QMS (Quality Management System).

The Officer, Quality Control, Loyalty Services ensures that all databases are being processed, updated, and maintained to the highest professional standards and aligned to the Divisions QMS. In turn, the Officer, Quality Control, Loyalty Services addresses any findings to the respective employee/department and provides daily reports to the Assistant Manager Quality Control Loyalty Services for their review and action.

PRIMARY RESPONSIBILITIES:

Technical & Reporting

• Adheres to the Business Units SOPs (Standard Operating Procedures) and Work Instructions as aligned to the respective CGC AML Compliance and Marketing Compliance Directives
• Adheres to the Business Units SOPs (Standard Operating Procedures) and Work Instructions as aligned to the respective Regulations and Standards such Responsible Gaming, GDPR, and ISO9001:2015
• Assists the Quality Control Assistant Manager, Loyalty Services with the ongoing implementation of SOPs and ensures that all employees follow the latest SOPs and Work Instructions. Documents and Reports any SOP non-compliance and irregularities to the Quality Control Assistant Manager, Loyalty Services for further action
• Ensures that Time Attendance SOPs and Work Instructions are adhered too
• Performs ongoing daily database quality checks. Documents and reports any issues to the Quality Control Assistant Manager, Loyalty Services for their action
• Ongoing liaison with the Cage and Gaming Business Units with regards to patron documentation (AML, RG, etc) and reports any identified errors, etc
• Responsible for the Business Units document administration and storing
• Fulfills the Business Units documentation and reports requirements accurately and in accordance with any related SOPs or management instructions
• Performs general administrative and support tasks related to the Business Units AML Compliance, Marketing Compliance and RG Compliance function and obligation
• Able to creates reports pertaining to staff performance, in terms of SOP’s applied daily, time attendance and promotions engagement
• Assists with other operational needs of the department and other assigned duties by the management according to the priorities of the department
• Works closely with the Business Processes Business Unit as and when required for the implementation of the Divisions ISO9001:2015 Quality Management System within the Loyalty Services BU
• Weekly or ad-hoc meetings with the Quality Control Assistant Manager, Loyalty Services
• Attends Ad-hoc meetings with the Loyalty Services or Divisions Management team as and when required

QUALIFICATIONS:

Education

• Secondary-level education

Experience

Previous experience in Administration will be considered an advantage.

Skills/ Competencies

• Computer literate
• Excellent interpersonal and communication skills
• Business written communication skills
• Excellent command of English

PERSONAL COMPETENCIES:

• Willing to work on shifts in a 24/7 operation
• Flexible and accommodating
• Receptive and versatile in adopting new approaches and practices to meet changing circumstances
• Showing close attention to detail
• Possesses strong organizational and time management skills
• High adaptability to various assigned job tasks
• Ability to work under pressure, energetic and enthusiastic

To apply, please click here: Quality Control Officer, Loyalty Marketing - Limassol