POSITION SUMMARY:

The Agent, Reservations is tasked with ensuring guest expectations are met, attend to all incoming enquiries and requests by email, fax and telephones regarding reservations are replied as per the company standards. Maximize room revenue through the conversion of telephone calls into sales. Maintain accuracy and cleanliness of the Property Management System database.

PRIMARY RESPONSIBILITIES:

• Full and up-to-date knowledge of the hotel products and services
• Attends to all incoming enquiries and requests by email, fax and telephones regarding reservations are replied as per the standards
• Accommodates all guest requests in an accurate and efficient manner and ensure all reservation enquires are professionally handled
• Accurately collects data in all the systems and maintain according to Company standards
• Promotes and maintain good public relations and use every opportunity to maximize revenue by upselling, promoting hotel products and facilities etc.
• Ensures that all guarantee letters and rooming lists from Companies or Travel Agents without credit facilities are received and approved by the Reservations Manager prior to the guest’s arrival
• Keeps concerned departments informed about VIP guests and any other special requests
• Ensures correct profiles are attached for guests, Tour Operators, DMC’s and Corporates to ensure quality of reservations data. Ensure that the correct market and source codes are linked to the rate code used
• Prints and reconciles trace reports on a daily basis. Print and action No Shows on daily basis
• Update company profiles with the correct corporate rates & rate codes
• Follows up on non-guaranteed / tentative bookings
• Maximizes room revenue through the conversion of telephone calls into sales. Utilize effective upselling techniques as per the prescribed guidelines
• Fully familiar with all market segments and rate plans used across all distribution channels
• Maintains accuracy and cleanliness of the Property Management System database
• Ensure confirmation numbers / letters are sent to all respective reservations
• Promotes goodwill by beings courteous, friendly, and helpful to guests, colleagues and all other key stake holders
• Supports the Reservations Team Leader, Manager and/or Revenue Management Team with special projects as and when required

QUALIFICATIONS:

Experience

• Minimum 3 years of experience in hotel reservations preferably in gaming or luxury Hotel
• Proven experience in customer service, quality assurance or performance management practices would also be beneficial

Education

• Degree Holder in hospitality field or equivalent professional training

Skills/Competencies

• Ability to work efficiently in high demand, team oriented and fast paced environment
• Possess an advanced knowledge of related computer-based hospitality applications
• Adopts and implements new approaches and practices to meet changing circumstances
• Excellent interpersonal and communication skills in English essential, other key foreign languages will be an added advantage
• Achieves agreed objectives and accepts accountability for results
• Customer focused with excellent telephone manners
• Ability to disseminate product knowledge accurately and in a timely manner
• Ability to be flexible with skills in a 24 hour, 7 day a week rotating roster

To apply, please click here: Agent, Reservations - Limassol