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Technical Support Analyst

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Type: Full time

An opportunity has arisen for a Technical Support Analyst II to join our client Endpoint Services support team in Nicosia.

The Technical Support Analyst II is a customer centric role responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals.

Responsibilities include handling multiple communication channels for support requests from end users including incoming calls, tickets within the IT Service Management system, instant message, and email to record and resolve reported incidents, service requests, and access requests within agreed service levels.

What Are We Looking For in This Role?

Minimum Qualifications:

  • Bachelor’s Degree: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree

  • Typically, Minimum 2 Years Relevant Experience

  • Experience and certification in system / OS administration or related experience. Experience in an IT Server, Network, and/or PC Support environment, or experience in an IT customer support environment will be considered

Preferred Qualifications:

  • Strong Troubleshooting and Problem Resolution Skills

  • Thinks Analytically and Strong Research skills

  • Self-motivated

  • Excellent Customer Service skills, Proven team player with outstanding interpersonal and communication (written & oral) skills Experience (active listening and communication skills, Attention to detail, Problem-solving, Time management) of cross functional working and cultural sensitivity

  • Demonstrated experience supporting end user Windows 10/11, MacOS, Virtual Desktop Infrastructure (VDI), GSuite Tools, Android and Apple devices within an enterprise setting

  • Good Knowledge and administration of Microsoft Active Directory

More information about the application procedure please log in UCY Career Centre System (Student Log In for UCY students and Sign up as Graduate for UCY alumni).

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