CareerFinders, on behalf of our client, an established and expanding Electronic Money Institution licensed by the Central Bank of Cyprus, we are seeking to recruit a Product Manager to join their team based in Nicosia. The successful applicant will primarily be responsible for managing a card issuing product for our client, developing and managing the delivery of initiatives that support the product and its development. You will need to have a good understanding of the Cards & Payment industry and will possess a minimum of 2+ years of previous Product Management experience from the FinTech and/or Financial Services sectors. An outstanding level of written and verbal English is required for this role. 

Key Duties/Responsibilities:

• Managing the card issuing product, including business model to achieve profitability, across debit, credit and pre-paid models, in UK, EEA and AU.
• Manage relationship with Card Schemes (Mastercard experience essential).
• Develop and execute program manager and partner strategy.
• Developing and managing the delivery of initiatives that support revenue growth or reduce expenses, including providing recommendations to ensure products are relevant and compelling for the target market.
• Manage relevant servicing communications to customers, primarily as related to projects, regulatory and scheme mandates.
• Oversee Acquisition and Portfolio activity across various channels in order to meet financial and business objectives.
• Acting as the liaison between program Managers and internal teams, to ensure smooth campaign execution and Partner involvement.
• Guaranteeing all Credit Card material represents the product range accurately, including providing final approval of all customer-facing communications and acting as the brand guardian across the business.
• Optimising issuing platform by working with technical teams to bring platform in house and add/develop new features.
• Develop and evolve the online banking platforms, driving customer engagement while leveraging the depth of customer loyalty to the brands.
• Ensure that online content and notices remain accurate, including liaising with Program Managers to ensure that content updates are made, and any regulatory requirements met.
• Work within Product team and with other Stakeholders, as required, to ensure that the business meets required KPIs for service and quality; ensure Partner receives regular and timely reporting on service metrics.
• Act as liaison between Partner and internal stakeholders to address ad-hoc requests and ensure Partner engagement and satisfaction.
• Ensure key stakeholders (e.g. Marketing, Finance, Digital Banking, Compliance and Delivery) are kept updated on Partner priorities.

Key Skills/Experience:

• 2-5 years’ experience in Product Management within the Financial Services industry.
• Good understanding of the cards & payments industry.
• Able to develop positive and collaborative relationships with colleagues, vendors and external partners.
• Approaching business problems from multiple perspectives, including comfort in proposing new and innovative solutions to address them.
• Adept at identifying and implementing opportunities for improving business performance and/or customer experience, while appropriately managing related risks.
• Accountable for own remit, and able to consistently operate at a high standard of quality and accuracy and within required timeframes to ensure outcomes are delivered.
• Strong communication (verbal & written) skills, including understanding of branding and execution of customer communications.
• Prior experience in managing relationship with external partners well-regarded.

Key Benefits:

• Competitive Salary
• Private health insurance plan participation
• Performance Bonus, including mix of cash and share-based scheme of company stock for outstanding performers.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR6191. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.