CareerFinders, on behalf of our client, a dynamic and rapidly growing provider of online payment solutions to clients across the world, we are seeking to recruit a Technical Support Representative to join their team based in Limassol. The successful applicant will primarily be responsible for providing end-users with ongoing technical support of our clients product. You should hold approximately 1+ year of prior experience in either a Technical Support and/or Customer Support focused position and have a passion for technology. Excellent communication skills in English, both verbal and written are essential. 

Key Duties/Responsibilities:

• Maintain a high level of customer service through effective technical support, problem identification, troubleshooting and resolution via chats and emails.
• Provide information on the product and services.
• Analyze and identify potential technical issues.
• Keep all stakeholders updated on the results of the investigation and issue resolution.
• Ensure that all queries are answered and issues are resolved within a timely manner.
• Oversee interconnection between cases  and report it, according to internal procedures.
• Be able to explain technical details with ease to non-technical clients.
• Identify and manage incidents.
• Work on additional projects based on the team, department and company needs.
• Be the link between external and internal stakeholders.

Key Skills/Experience:

• 1+ years’ experience in Technical Support, Customer Service or a similar role is a must.
• Strong communication skills, both verbal and written in English are a must.
• Experience with API processes, logs interpretation is highly desirable.
• Strong client service skills.
• Any prior experience with tools including Jira, Zendesk, Skype and/or Datadog will be considered an advantage.
• Experience with incident management is highly desirable.
• Basic knowledge of networking principles is desirable.
• Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience.
• Eager and willing to overcome challenges.
• Strong problem-solving and analytical skills.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference CAR6154. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.