Blue Orange - Customer Care Officer
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#PP43261 Type: Full time
Blue Orange Property Management Services Ltd, is seeking to recruit a Customer Care Officer to join a highly active team. The successful candidate will ensure that customers receive the best possible service.
Duties and responsibilities:
- Ensure that full and accurate customer records are kept on file.
- Ensure that regular and effective communication is maintained with all customers.
- Ensure that problems are identified and rectified promptly.
- Ensure effective after sales customer service and support, related to communal areas, landscaping, housing and pool maintenance, property cleaning and security surveillance.
- Handle any customer complaints and diligently seek immediate and effective remedy.
- Monitor customer interactions and personal response rate, quality of response to issues that may arise and effective issue resolution.
- Identify means of improving customer communications.
- Implement the procedures of the department set by Management.
- Make suggestions for overall improvement in processes and procedures.
- University Degree in Business Administration, Hotel Management or related field will be considered as an advantage
- 2-3 years’ experience in a similar role
- Ability to build strong relationships with clients
- Demonstrated problem solving and negotiation skills
- Excellent knowledge of the English and Russian language, both written and oral
- Excellent Computer skills, MS Office, Internet & Outlook Express
- Team player
- Attention to detail and a high level of accuracy
- Ability to work under pressure
- Pleasant, responsible and organized personality
An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.
To apply please visit our websitehttps://recruitment.pafilia.com/
All applications will be treated with the strictest confidentiality.