Our client, an internet-based translation experts' firm, is looking for a Key Account Coordinator to join their team in their Limassol Office.

OVERVIEW
The Key Account Coordinator identifies sales leads, pitches services to new clients and maintains a good working relationship with new and existing clients of the company.

REPORTS TO
The Key Account Coordinator reports to the Key Account Team Lead.

RESPONSIBILITIES AND DUTIES
• Communicating with prospects and existing clients • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives • Ensure the correct services are delivered to customers in a timely manner • Serves as the link of communication between key customers and internal teams • Resolve any issues and problems faced by customers and deal with complaints to maintain trust • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics • Arrange follow up calls with new and existing clients • Cooperating with the Marketing team on new ideas and business opportunities, to improve the processes for generating leads • Adding, maintaining and organizing all contacts in the database and CRM • Ensuring the information about the clients is constantly up-to-date • Meet the monthly targets • Identify new business opportunities - including new markets, growth areas, trends, customers, products and services • Meet with customers/clients face to face or over the phone, Skype or any other possible sources • Understand the needs of the clients and responding effectively with a plan of how to meet the client’s needs • Work strategically - carrying out necessary planning in order to implement operational changes • Have a good understanding of the businesses' products or services and able to advise others about them • Discuss promotional strategy and activities with the Marketing Manager/Key Account Team Lead • Attend seminars, conferences and events

QUALIFICATIONS

Mandatory: Bachelor’s Degree in Business Administration, Marketing, Finance or similar fields
Advantage: Bachelor's Degree (localization, linguistics, or with equivalent experience)

EXPERIENCE
Proven 3 years working experience as an Account Manager, Key Account Manager or a relevant role • Experience in customer service • Exceptional English verbal and written communication skills.

Mandatory: Tech-savvy with excellent knowledge of MS Office tools (Word, Excel, PowerPoint, Outlook), CRM Software

Knowledge of CAT tools (MemoQ, Trados, SDL, WordBee, WordFast, XTM)

PERSONAL CHARACTERISTICS - Mandatory

• Excellent business communication skills

• Strong problem-solving and analytical skills

• Detail orientation with the ability to multitask

• Independence in carrying out assigned tasks

Team player is a great advantage.

Please click the link below to submit your application or send your CV to cv@d-way.com mentioning the job title at the email's subject and we will get back to you.

Send your CV to cv@d-way.com or click below to submit your application directly through our portal.

https://dwayltdbis.teamtailor.com/jobs/1255963-key-account-coordinator