Tech4S Group, is a fast growing and innovative service provider with the Headquarters in Cyprus and a representative office in Malta. Our goal is to provide tech oriented and high quality services enabling our clients’ growth and success.

Our team consist of IT, Marketing, eCommerce & other high calibre professionals with experience in different industries.

Due to continuous growth, we are seeking to hire a Customer Support Team Leader Native French to lead and direct a team of CS agents  ensuring quality and efficiency are always achieved. You will provide ongoing support, motivate, coach, and develop members of your team. 

Responsibilities:

• Build and lead a strong and motivated team to achieve set/agreed targets whilst maintaining quality standards.

• Coach, train and develop the team around you to ensure the highest standards of customer service are always provided to our customers.
• Scheduling the team to ensure that adequate resource is in place to cover business needs.
• Recruit new team members, ensuring a dynamic and high performing team is maintained.
• Ensure team members understand how to meet performance expectations and provide ongoing support.

• Develop short term improvement plans for low performing individuals with clearly defined measures of success.
• Identify training needs within the team.
• Monitor the quality of the teams’ activity across all platforms including live chat & emails.
• Keeping up to date with operational changes that affect CS and relaying those changes effectively.
• Measuring and assessing quality in line with individual and team KPI’s.
• Motivating team members and ensuring a positive and enjoyable working environment.
• Ensure Compliance procedures are adhered to by everyone.

Who are you? 

• Fluent in both French and English.
• You have a positive and a can-do attitude with a flexible approach.
• Good at motivating others to ensure performance levels are exceeded. 
• Leadership skills
• Have a genuine interest in the online sector.
• Have a positive outlook and encourage others to do the same. 
• You take accountability and responsibility for tasks at hand. 
• You can constructively share thoughts and suggestions for improvements.  
• Natural ability to lead and develop a team.
• Ability to work well under pressure and multitask.
• Tech-savvy and a working knowledge of Microsoft packages.

Benefits:

• Breakfast items daily
• Free Lunch 3 times/week
• Medical Insurance
• Personal Development allowance
• Corporate Discount Card
• Free Transportation
• Friday Drinks
• Quarterly Group events
• Referral Bonus Scheme
• Relocation allowance to Cyprus
• Annual Bonus based on Performance

Use the link below to apply:

https://t4sltd.bamboohr.com/jobs/view.php?id=96

All applications are maintained in strict confidence.

Due to high volume of CV received only successful candidates will be contacted.