CareerFinders, on behalf of our client, an expanding company operating in the iGaming sector, we are seeking to recruit a Fraud & Payments Analyst to join their team in Limassol. The successful applicant will ideally possess previous experience in an analytical and/or payment processing role. Previous experience within iGaming will be considered a significant advantage. Rotational Shift-Patterns are required for this position, including Weekends.

Role Overview: 

The role is to help minimize business costs associated with fraud and other undesirable activity in an online casino environment facing the Asian market. It involves making sure all customers’ withdrawals are processed correctly and timely whilst identifying and mitigating risks which can incur financial loss. The role involves being meticulous and constantly aware of niche risks that can impact the business when assessing player accounts and gameplay activity, then being able to act to mitigate those effectively.

Key Duties/Responsibilities: 

• Monitoring of registrations, deposits and withdrawals with the team to detect issues especially with regard to possible charge backs, colluders and bonus abuse.
• Checking player behavior for risks, then processing payouts timely.
• Interrogating certain KYC documents, spotting counterfeits.
• Oversight of casino activity to spot anomalous or high-risk activity which requires mitigation.
• Helping ensure tasks are delivered in line with SLAs and acceptable chargeback levels are maintained.
• Dealing with escalations from support agents in a customer centric but risk aware way, importantly treating customer support as your customer.
• Supporting other team members helping to transfer (and also acquire) knowledge organically and without prompt.
• Helping with ad hoc tasks, especially procedure documentation or improvement.
• Being an active and enthusiastic member of the team contributing to the overall positive work environment.

Key Skills/Experience: 

• Detail-oriented and an analytical mindset – incredible attention to detail is needed.
• Strong interpersonal & communication skills – a team player who is not afraid to share knowledge.
• Someone who is organized and diligent.
• Flexible and adaptable, enjoying a high paced and changing environment.
• Customer centric and business minded.
• Patient with complex systems and working practices.
• Must have the right to work in Cyprus.
• Optimally someone with degree level education or experience in an analytical role, with proven ability with numbers and large amounts of data.
• Someone with a background as a player could fit well and this is not considered detrimental to an application, in fact a benefit. An understanding of casino games is important, and this will be asked about during interview.
• A good understanding fraud in a non 3DS secured card processing environment is considered an asset.
• A solid grounding in risk management and payments within an online casino context is a major plus.
• Some payment processing experience is helpful in another domain, an understanding of the methods and how procedures work although this can be taught easily.
• Previous experience in iGaming highly beneficial.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR5388. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.