Job Description
On behalf of our client, an investment firm, we are looking for a Japanese speaking Customer Support Representative. The right candidate will have native or near-native of the Japanese language and experience in a similar position within an investment firm.

Job Responsibilities

• Identifying and reporting department issues on a weekly basis to top management.
• Creating and following up with solutions
• Closely monitoring client satisfaction levels
• Monitoring department KPIs to ensure all are being met
• Constantly providing innovative ways to improve the overall client experience
• Ensuring a highly motivated and enthusiastic department atmosphere
• Settling internal disputes in a fair and effective manner
• Creating, distributing and updating department manuals
• Documenting and finalising department procedures
• Monitoring online review sites/social media channels and providing replies to negative reviews where necessary
• Process account withdrawals

Requirements

• Native or Near Native in Japanese Language is a must
• Fluent in verbal and written English to business standard
• Enthusiastic and ‘can do’ approach to customer service
• Ability to remain calm and focused in a fast-paced environment
• Excellent organisational, reporting and communication skills
• Experience in a similar position within the FX sector will be considered an advantage
• Self motivated, driven, goal oriented and a team player
• A high level of professionalism and personal integrity.