Role Purpose:

The Assistant Manager is responsible for serving customers on the floor and assisting the Shop/Department Manager in the effective running of the Shop/Department to ensure the highest standards of customer service are achieved and maintained.

Key Responsibilities

• Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards
• Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products
• Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient manner
• Assist in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements in a cost-effective manner
• Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed
• Motivate team members and provide them with the necessary support in terms of training and development to optimize sales results

Qualifications

• Bachelor's Degree
•  Proficiency in MS Office
•  Fluency in English Strong product knowledge