We are looking for a Technical Support Specialist to join the growing support team of our web-based entertainment project. The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.

The candidate must have EU work permit.

Main Duties and Responsibilities:

• Manage and resolve customer queries and complaints via LiveChat;
• Ability to replicate technical issues reported by users and provide prompt and accurate feedback to them;
• Properly escalate unresolved issues to appropriate internal teams (e.g. QA);
• Report bugs according to company internal standards in Jira Ticketing system;
• Ability to adapt to our ever changing and updating product;
• Report abnormal increase of Technical issues to direct manager;
• Support and develop internal knowledge base.

Candidate Profile:

• Ability to work a flexible schedule in weekly shift cycles (also nights and weekends);
• Technical knowledge and IT background and previous experience in Customer/Technical Support;
• Excellent knowledge of English and Russian;
• Experience with Agile development/testing processes;
• Excellent written and verbal communication skills;
• Proven analytical, troubleshooting and problem solving skills;
• Hands-on experience with Windows/Mac OS environments.

• Able to work legally in Cyprus without the need to obtain a work permit

Company Benefits:

• Free daily lunch or dinner and unlimited access to drinks and snacks
• Free gym subscription
• Mobile phone allowance
• Full worldwide medical insurance for you and your family
• Young and energetic team
• No dress-code and bureaucracy
• Career growth and professional development (salary review after the first 6 months of employment)
• Convenient office in the center of Limassol

Feel free to apply directly at: alenius@wisebits.com