As a member of a growing team, the dynamic individual will be responsible for nurturing ongoing client relationships as well as initiating new sales opportunities.

What you'll be doing: 

• Identify any suspicious or high-risk transactions, determine if there is improper activity involved or any risk for us or the customers
• White-list or blacklists a user account after carefully analyzing the risk
• Voids transactions to mitigate the risk, along with additional cancellations and refunds when required
• Daily reviews of customer transactions and of the ones escalated by the billing processors
• Solves all the requests from customers regarding any billing questions, making sure that the customers are aware of the disputed / claimed charges
• Perform ad-hoc analysis as potential risks and fraud trends are identified
• Monitor the VS/MC charge-back ratios to be within the accepted thresholds and takes immediate actions if one if the ratios is about to be breached
• Collaborates with Debt Companies to recover as much as possible from the initiated charge-back transactions 
• Works closely with other departments to achieve better results
• Process Chargebacks and Indemnity Claims, blocking accounts where necessary, working with Finance and Account management ensuring the overall charge-back and indemnity processing capability is working as required.
• Identify gaps in current systems, policies and strategies and take actions to mitigate emerging fraud risks
• Keep abreast of new fraud threats and trends in the telecommunications and payments industry, particularly on industry threat convergence exposures
• Create and optimize business rules to mitigate risk without impacting revenue
• Develop trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity

What you'll need to be successful:

Must haves:

• Some experience in a similar position/role
• Former experience to investigate forgery and theft within customers’ accounts and transactions
• Keen eye to details (finding the needle in the haystack is a must)
• Experience with analyzing big data (previous data mining and data pattern will be a plus)
• Perfect understanding of an online payment cycle and of the key terms in online-payment industry (e.g. - voids and refunds and what is the difference between them, charge-back)
• Good knowledge of the fraud trends on these areas and what are the common ways to fraud (common attack vectors on the online; e.g. - phishing / CNP trends etc.)
• Understands the types of IP addresses (static vs dynamic) and the related terms like Webhosting, shared hosting, proxy etc. and how these can affect a user's account or how they can be exploited by fraudsters
• Knows what a browser cookie is and how it can help us in the day-to-day activities.
• Has at least basic knowledge about the PCI-DSS requirements (what does it mean, what is meant for and a few rules will be a plus)
• General information about AML policies and how can it be prevented
• Knows by heart what are the charge-back thresholds imposed by Visa and Mastercard for Europe and the other continents and how these can affect a merchant (would be a plus to have read the VS/MC charge-back manuals)
• Strong working knowledge of Microsoft Office

Nice-to-haves:

• German Knowledge
• Previous experience in Customer Support is a plus

Apply today at: https://grnh.se/914b53c82us

All candidates need to be eligible to work in the Cyprus Rebuplic 

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees