CareerFinders, on behalf of our client, a long-established and highly respected company operating in the Online Gaming & Gambling Industries, we are seeking to recruit a Responsible Gambling Manager to join their team of professionals in Limassol. The successful applicant will ideally have a minimum of 3+ years of managerial experience from the iGaming sector and possess outstanding communication skills in English.

Key Duties/Responsibilities:
 

• Dictate an overall strategy for responsible gambling across the departments, touch points and customer lifecycle.
• Making sure Responsible Gambling is a part of the daily operations in all departments and functions, from support to marketing and technical implementation, including outlining and constantly improving strategies and procedures.
• Product and user journeys focus; working with product, compliance and CRM teams to develop and perfect user journeys / product UX related to RG touch points and experiences customers have with the product and internal communication with a view to constantly improving engagement.
• Making sure the best tools and technical solutions are offered and being the owner of the development projects related to this.
• Proactively promoting responsible gambling awareness to all customers, including the strategy and the execution of responsible gambling campaigns, tools, procedures and safety measures.
• Align activities and liaison with various CRM department managers.
• Be in charge of external responsible gambling campaigns from idea to execution.
• Sharing market-level industry developments, providing competitor analysis, giving insights into what others are doing in the market to keep the marketing, compliance and product teams in-the-know.
• Work with business analytics and CRM teams to understand the impact RG has on customers behavior and subsequently on business performance with a view to always leverage RG strategy and efforts to drive sustainable business growth.
• Act as company representative in external RG related industry collaborations whether through work with trade organizations e.g BGC or work with RG associations/charities/ academic institutions etc.

 
Key Skills/Experience:
 

• Minimum 3+ years of managerial experience in the iGaming industry, working ideally in the UK and other Western European markets.
• Proficient in industry best practices related to Product, CRM and Responsible Gambling in particular.
• Is familiar with project development and project management.
• Comprehensive understanding of UI & UX and technical aspects of project development.
• Ability to utilize user insights, data, and statistical analyses to inform decisions.
• Ability to function as a self-starter with an emphasis on getting things done.
• Has excellent written and verbal communication skills in English.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR4684. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies