Business Analyst/ Administrator  

City: Limassol

Employment Type: Full Time

Department: Information Systems

Job Description:

• Special Business systems administration, users support and incidents management to achieve a high level of reliability and efficiency of systems performance;
• Provide daily support on core banking software to users;
• Provide internet banking support;
• Investigate and resolve issues encountered by users;
• Provide core banking software training to new employees;
• Participate in the implementation of new core banking modules or upgrades;
• Raise and monitor software issues with vendors;
• Analyse new and existing banking products, services and business processes and provide recommendation for business process optimization and automation;
• Describe business processes, recommend and implement any changes as needed;
• Perform business analysis for software development/IT projects;
• Compose business requirement documents, translate business requirements into system requirements.

Skills & Experience:

• Experience in providing technical support, preferably within financial services;
• Knowledge of financial products e.g. internet banking, direct debits, payments;
• Ability to investigate and resolve issues;
• Good communication and team work skills;
• Knowledge/experience of XML File format;
• T24 experience is desirable;
• Fluency in English and Greek.

Remuneration:

An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

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