Role overview

Parklane Hotels Ltd is looking for a Loss Prevention Control Room Operator to support site safety and security by continuously monitoring CCTV, access control, alarms, and fire and life-safety systems. This role requires strong attention to detail, calm decision-making in emergencies, and clear communication during incident response.

Duties and responsibilities

• Continuously monitor CCTV cameras, access control systems, security alarms, and fire and life-safety systems.
• Identify suspicious behavior, unauthorized access, safety hazards, security breaches, or other unusual activity and take appropriate action.
• Dispatch Loss Prevention Officers to incidents or alarm activations, providing clear information and updates.
• Monitor electronic gates, doors, and restricted areas, and report unauthorized access or misuse of access credentials.
• Respond to emergencies and alarms in line with established emergency and escalation procedures.
• Maintain accurate daily logs and prepare clear, factual, and timely incident reports.
• Review and preserve CCTV footage when appropriately authorized and support investigations when required.
• Maintain strict confidentiality regarding CCTV footage, security records, and guest and associate information, in line with applicable data-protection requirements.
• Report immediately any malfunction or deficiency involving CCTV, access control, alarms, or other security systems.
• Keep the Control Room as a secure, restricted-access area and ensure continuous coverage of the post.
• Conduct proper shift handovers, communicating incidents, system faults, and outstanding matters.
• Report security vulnerabilities, suspicious activity, or other risks immediately to the Loss Prevention Manager.
• Carry out other reasonable Loss Prevention duties as assigned by management.

Qualifications and skills

• High School Diploma or equivalent.
• Previous CCTV, Control Room, or security experience is preferred.
• Previous hospitality experience will be considered an advantage.
• Ability to operate CCTV, access-control, alarm, and communication systems.
• High level of vigilance, concentration, and attention to detail.
• Ability to remain calm and make appropriate decisions during emergencies.
• Good communication and incident-reporting skills.
• Strong integrity, discretion, and confidentiality.
• Basic computer skills.
• Good command of Greek and English.

Working hours

Ability to work shifts, including nights, weekends and public holidays.