V A C A N C Y

We are preparing to open a new luxury resort in Larnaca, Cyprus, designed to deliver an exceptional hospitality experience through outstanding service, distinctive experiences, refined accommodation, and a strong connection to the destination.

As we prepare to enter the international luxury hospitality market, we are seeking an experienced, guest-focused, and operationally driven Director of Rooms to lead the resort's rooms division, establish exceptional service standards, and ensure seamless operations throughout the guest journey, from pre-arrival and check-in to departure.

The Director of Rooms will be responsible for the overall management and performance of the rooms division, including Front Office, Reservations, Housekeeping, Guest Relations, Concierge, and other guest-facing accommodation services, ensuring effective coordination and consistency across all relevant departments.

The role requires a strong balance of strategic leadership, operational excellence, financial management, service innovation, and people development, ensuring that every aspect of the guest accommodation experience reflects the resort's luxury positioning and the expectations of discerning international travellers.

The successful candidate will be accountable for guest satisfaction, accommodation quality, operational efficiency, departmental profitability, team performance, and service delivery, while working closely with Revenue Management, Sales & Marketing, Engineering, and other departments to optimise room revenue, protect the resort's assets, and deliver a seamless, personalised, and memorable guest experience.

The Palm Beach Resort, a five-star resort that brings together a world-class hotel, beachfront residences, exceptional dining, a luxury wellness spa, exciting event spaces and dynamic sports facilities.

Director of Rooms

The successful candidate should have:

Qualifications & Professional Experience

• Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related discipline. A postgraduate qualification or relevant professional certification is an advantage.
• Minimum of 8–10 years of relevant experience in hotel operations, preferably within luxury hotels, resorts, or internationally recognised hospitality brands.
• Demonstrated experience in a senior rooms division leadership role, such as Director of Rooms, Director of Front Office, or an equivalent position with broad operational responsibility.
• Proven track record in managing multiple rooms division departments and delivering outstanding guest satisfaction, service quality, and operational performance.
• Strong knowledge of Front Office operations, Reservations, Housekeeping, Guest Relations, Concierge services, room allocation, and the overall guest journey.
• Experience in establishing and implementing luxury service standards, standard operating procedures, quality assurance programmes, and guest experience initiatives.
• Proven ability to develop and maintain personalised service approaches that anticipate guest needs, enhance loyalty, and create memorable experiences for international clientele.
• Strong financial acumen, including experience in departmental budgeting, forecasting, payroll management, labour productivity, cost control, and operational expense management.
• Sound understanding of hotel performance indicators, including occupancy, average daily rate (ADR), revenue per available room (RevPAR), guest satisfaction scores, and operational productivity.
• Experience working closely with Revenue Management and Reservations teams to optimise room inventory, enhance booking conversion, support revenue strategies, and maximise the effective use of accommodation resources.
• Demonstrated ability to manage guest feedback, resolve complex service issues, handle VIP requirements, and implement corrective actions that improve the overall guest experience.
• Proven experience in recruiting, training, coaching, and developing high-performing teams, with a strong focus on leadership development, employee engagement, and service culture.
• Strong understanding of housekeeping standards, room presentation, cleanliness, hygiene, maintenance coordination, and the protection of hotel assets.
• Experience in luxury hospitality pre-opening projects, including operational planning, recruitment, training, systems implementation, service procedure development, and operational readiness, is strongly preferred.
• Familiarity with hotel property management systems (PMS), guest experience platforms, housekeeping management systems, and other relevant hospitality technologies.
• Ability to collaborate effectively with Food & Beverage, Engineering, Security, Finance, Sales & Marketing, and other departments to ensure seamless operations and a consistent guest experience.
• Excellent organisational, analytical, communication, and problem-solving skills, with the ability to make sound decisions in a fast-paced, guest-focused environment.
• Excellent command of English, both written and spoken. Greek and additional languages relevant to the resort's international clientele are advantageous.
• Knowledge of the Cyprus hospitality market, luxury travel expectations, and international guest service standards is an advantage.

What We Offer

• The opportunity to lead and shape the rooms division of a new luxury resort in Cyprus.
• A senior leadership position with meaningful influence over accommodation standards, operational excellence, and the overall guest experience.
• The opportunity to establish service culture, develop operational procedures, and build a high-performing rooms division team from the pre-opening phase.
• A dynamic environment focused on excellence, innovation, personalised service, and continuous improvement.
• Professional development and long-term career opportunities.
• A competitive remuneration and benefits package commensurate with experience and responsibilities.

Application Process

Interested candidates are invited to submit their CV and a cover letter outlining their rooms division leadership experience, relevant achievements, and approach to establishing and operating a high-performing rooms division within a luxury hospitality environment.

Important to have: EU passport, progressive experience 10+ years, understanding of timelines for pre-opening and soft opening pre-requisites.

Join us in bringing a new luxury hospitality destination to life in Larnaca, Cyprus, and help create an exceptional accommodation experience that sets new standards in personalised service, comfort, and hospitality excellence.

Please send your CV referring to the position by the 15th November, 2026 to

[email protected]