CareerFinders, on behalf of our client, an adult (18+) creator-economy company, with newly established operations here in Cyprus, we are seeking to recruit a Head of Chat & Conversion to join their growing team on a fully remote basis. As the Head of Chat & Conversion, you will lead and scale human and AI-powered chat sales operations within the 18+ creator economy. Reporting directly to the Founder, you will own chat revenue, conversion performance, and the development of a high-performing sales operation. Our client is seeking applicants who hold 5+ years of experience in chat sales or chat operations, including 2+ years leading team leads. You will need to have proven experience managing 30+ chatters across multiple shifts and owning chat revenue, along with direct experience with OnlyFans, Fansly, or an equivalent adult (18+) paid-chat operation. An attractive remuneration package is on offer based on skills and experience, along with fully remote working options, and flexible working hours.

Key Duties/Responsibilities: 

• Own chat revenue, conversion rates, average revenue per fan, repeat purchases, and refund performance.
• Build and lead a team of chat managers and team leads across multiple shifts and time zones.
• Develop chat personas, sales scripts, playbooks, and quality-scoring frameworks.
• Recruit, train, coach, and evaluate chat teams to maximise performance.
• Review AI chatbot conversations and optimise sales strategies, prompts, and workflows.
• Test and improve sales funnels, messaging strategies, and customer engagement.
• Drive operational improvements through data analysis and performance reporting.

Key Skills/Experience: 

• 5+ years of experience in chat sales or chat operations, including 2+ years leading team leads.
• Proven experience managing 30+ chatters across multiple shifts and owning chat revenue.
• Direct experience with OnlyFans, Fansly, or an equivalent adult (18+) paid-chat operation.
• Strong hands-on chat-selling skills, with demonstrated expertise in scripts, conversion strategies, and performance scoring.
• Experience analysing sales metrics and improving conversion and retention.
• Familiarity with AI chatbots, transcript reviews, or conversational AI optimisation.
• Comfortable working in the adult creator economy.

Key Benefits: 

• Competitive senior-level base salary plus performance-based bonus tied to chat revenue.
• Fully remote, with residence required in the EU, UK, or US.
• Flexible working hours to support operations across time zones.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the reference number CAR9422. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.